Steve gives 4 solid reasons to leave some flexibility in your schedule and 2 simple ways to make it happen.
Tag Archives | infrastructure
Step-by-step BEFORE you knock on the door!
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
Organize your techs with “Job Folders”
Make it easy for your front-line technicians to focus on making the Cheerleader by giving them all their information in Job Folders.
How to improve your “set-up routine”
Find the right balance between efficiency and quality service by following a perfected set-up routine.
Commercial production is all about “efficiency”!
It is a simple equation. Faster, more efficient commercial production = more profit!
Cashing Out: Preparing Your Cleaning Business for its Eventual Sale
When will you sell your business? Very few make plans for this very likely reality. Do it right with this Special Report.
How can I organize my commercial cleaning accounts?
Get the key information down on paper so that ANYBODY can do the job in a pinch.
HOW to grow into a “Critical Mass Business”
Steve offers 5 tips to start growing into a CMB today.
Back to Basics with “Service Systems” (part 2)
Service Systems “make it easier to do it right than to do it wrong” for you and your techs!
Affluenza … are you infected? – Part 1
The virus to which I’m referring is still alive, well and thriving in far too many companies.
Keep it simple, sweetheart!
Does your cleaning/restoration company have these “Making It Easier” procedures implemented?
Stop sending broken items back out into the field
Change your Business Infrastructure to avoid ugly, profit destroying negative Moments of Truth!
Don’t “surprise” me!
Success in business is based on clear, honest and open communication between all involved. Make it easy with a Production Day Sheet.
Analyzing each complaint will “tune up” your company
A complaining customer is just a wake up call to “tune up” your company. But before you can make these positive changes you need lots of “Why, When, Where, What and HOW?” answers.
Stay hungry, stay foolish – Part 1
In 2005 Steve gave the commencement address to the graduating class of Stanford University. The advice Steve borrowed and was giving to the Stanford graduates was to “Stay hungry, stay foolish!” How can this phrase influence you?
