How analyzing each complaint can ‘tune up’ your company
A complaining customer is just a wake up call to “tune up” your company. But before you can make these positive changes you need lots of “Why, When, Where, What and HOW?” answers.
infrastructure
WHY (and HOW to) START building a ‘Critical Mass Business’
Steve offers 5 tips to start growing into a CMB today.
“Worth every penny and much more” – Kevin Bunce, Allklean
Thank you Strategies for Success! You have helped me transform my little company into a ‘real business’.
Why (and how) to avoid being ‘booked solid’!
Steve gives 4 solid reasons to leave some flexibility in your schedule and 2 simple ways to make it happen.
Step-by-step BEFORE you knock on the door!
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
Organize your techs with “Job Folders”
Make it easy for your front-line technicians to focus on making the Cheerleader by giving them all their information in Job Folders.
How to improve your “set-up routine”
Find the right balance between efficiency and quality service by following a perfected set-up routine.
Commercial production is all about “efficiency”!
It is a simple equation. Faster, more efficient commercial production = more profit! Steve shares FREE resources to make it happen.
Set up “automatic” client communication!
If you want a Critical Mass Business (one that can run well without you) it can’t be “all about you”. You have to learn to communicate well.
Cashing Out: Preparing Your Cleaning Business for its Eventual Sale
When will you sell your business? Very few make plans for this very likely reality. Do it right with this Special Report.
How can I organize my commercial cleaning accounts?
Get the key information down on paper so that ANYBODY can do the job in a pinch.
Back to Basics with “Service Systems” (part 2)
Service Systems “make it easier to do it right than to do it wrong” for you and your techs!
Affluenza … are you infected? – Part 1
The virus to which I’m referring is still alive, well and thriving in far too many companies.
Keep it simple, sweetheart!
Does your cleaning/restoration company have these “Making It Easier” procedures implemented?
Stop sending broken items back out into the field
Change your Business Infrastructure to avoid ugly, profit destroying negative Moments of Truth!