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quickTIPS

Go to Full QuickTIPS Directory

Tried and proven Techniques, Ideas, Procedures and Systems (TIPS) that have been submitted from Strategies For Success members. If you would like to join the fun you can submit your own as well!

ANSWER YOUR PHONE!

by Steve Toburen

Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!

Categories quickTIPS Tags after hours cleaning work, carpet cleaning telephone procedures, emergency water damage, forward scheduling, outsourcing, phone script, telephone Leave a comment

‘Pre-orient’ your employees with these 4 Core SFS Principles!

by Steve Toburen
orient employees to work in home and businessplace

4 key SFS concepts to orient employees regarding working in the customer’s home or business.

Categories quickTIPS Tags carpet cleaning training, customer service, employees, training, value added service Leave a comment

When, why (and how) to FOCUS on a new hire…

by Steve Toburen
new hire

The best time to create and build a new hire relationship? During and immediately after your hiring process! Here’s how …

Categories quickTIPS Tags employee retention, employees, hiring, stage play, training Leave a comment

How to sell more protector from your cell phone!

by Steve Toburen
impulse buy checkout grocery

Impulse purchases are just that! Your client is in the mood to buy when her carpets are stunningly beautiful right after the cleaning. But what if she isn’t home to see the results?

Categories quickTIPS Tags carpet cleaning marketing, cell phones, fire restoration, impulsivity, marketing carpet protector, marketing scotchgard, phone sales, sales, scotchgard sales, smoke damage restoration, telephone Leave a comment

What’s on YOUR phone?

by Steve Toburen

Listen carefully to your voice mail message through your prospective customer’s ears.

Categories quickTIPS Tags carpet cleaning marketing, communication, customer eyeglasses, first impression, listening skills, marketing, phone script, professional, sales, telephone, telephone formats, voicemail 2 Comments

How to protect your truck mount from freezing

by Steve Toburen
keep your van warm

Stop worrying this winter. Steve shares a great tip to keep your van warm and avoid down time and costly repairs.

Categories quickTIPS Tags cleaning equipment, cold weather, crisis management, production, winter season Leave a comment

Refocus on ‘profit’! – Part 1

by Steve Toburen

Over the last 20+ years I’ve told 1,000’s of Strategies for Success (SFS) students that, “All things being equal it is better to have MORE money than NO money!” Are we all in agreement?

Categories quickTIPS Tags cleaning pricing profit, increase carpet cleaning ticket total, niche marketing, online conversions for cleaners Leave a comment

‘Gently nudge’ clients to review their TECH!

by Steve Toburen
we value your feedback

How often have you done an incredible job, your delighted client gushingly promises to post an ecstatic 5 star Google review about you and… crickets?

Categories quickTIPS Tags carpet cleaning marketing, marketing, motivating carpet cleaning technicians, online reviews, Quality Check calls, recognition Leave a comment

Our best SFS ‘Lead Conversion’ TIPS for 2020

by Steve Toburen
best tips from 2020

5 tips to make a difference for your company in 2021.

Categories quickTIPS Tags carpet cleaning marketing, health, improve carpet cleaning sales, increase sales, online conversions for cleaners Leave a comment

Implement winter ‘comfort procedures’ for your customers

by Steve Toburen

Take the FEAR out of your customers winter cleaning when you follow these winter safety procedures.

Categories quickTIPS Tags cleaning equipment, cleaning methods, customer eyeglasses, fear, technical cleaning skills, telephone formats, winter season Leave a comment

Adjusting your Phone Format(s) for the Pandemic

by Steve Toburen
health protocols

No matter what your personal ‘COVID opinion’ is you should be ‘pandemic proactive’ and include your ‘health protocols’ in your Phone Format(s).

Categories quickTIPS Tags COVID-19, customer eyeglasses, family safety, health, inspections, safety, social media for cleaning and restoration websites Leave a comment

Benefiting from ‘Positive Peer Pressure’

by Steve Toburen

Loyal employees stay with you long-term based mostly on emotional factors.

Categories quickTIPS Tags cleaning pricing profit, employee retention, motivation, payroll, recognition bonus Leave a comment

Adding an ‘Employee Efficiency Bonus’

by Steve Toburen

Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.

Categories quickTIPS Tags accountability, carpet cleaning technician, customer cheerleader, efficiency, employees, goals, legal issues, motivating carpet cleaning technicians, motivation, recognition bonus, salary, Spot and Spill warranty, upselling 3 Comments

Focus on ‘Positive Accountability’ with your employees

by Steve Toburen
positive accountability

Positive Accountability implies recognizing and celebrating the positive achievements your technicians make. Steve gives three examples.

Categories quickTIPS Tags accountability, customer comment quality assurance form, motivating carpet cleaning technicians, motivation, Quality Check calls, recognition, referrals Leave a comment

Don’t ‘negatively surprise’ your workers!

by Steve Toburen

Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.

Categories quickTIPS Tags attitude, carpet cleaning technician, communication, company morale, employee development, employee retention, employees, evaluation, management Leave a comment
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  • When, why (and how) to FOCUS on a new hire…

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