Poker chips create positive ‘Moments of Truth’ in a carpet cleaning pre-inspection.

Home owners blossom when they see your technician paying attention to what they say. The very best way to show you are really listening? Take “Immediate Action”! Read on for a simple but highly effective “Moment of Truth” when “pre-inspecting” before the carpet cleaning …

Can I charge a premium for after hours commercial cleaning work?

Steve,

Just a short question.  I’ve always felt like I should be able to charge a premium rate for night or weekend work. However, when I bring this idea up to other carpet cleaners they act like I’ve hit on their mother!  What did you do and if you did charge more, how much over your regular rates was it and did you get any resistance?

Perplexed in Toledo

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Cashing Out: Preparing Your Cleaning Business for its Eventual Sale

sell your business

When will you sell your business? Very few make plans for this very likely reality. Do it right with this Special Report.

12 Secrets for a Smoother Running Restoration Business

Obviously no 12 point Report is going to cover everything you need for success in restoration, but our guess is you will find downloading “12 Secrets for a Smoother Running Restoration Business” well worth your time.

The owner won’t sign over the insurance check- HELP!

A recent USA Today survey says 21% of homes in the US are worth less than the mortgage. Steve tells you how to protect yourself BEFORE you start remediation on these “underwater” houses that are really flooded!

Al Paulsen: “I was too stubborn to cut off my ponytail!”

Before I attended SFS I was on my way to “partial retirement”. But the things I learned from the SFS program really moved it along. I now take about 16 weeks of vacation a year and the business just “keeps on keeping on”!

“Becoming more efficient and productive”- Spring Stuart-Walker

“Thanks to SFS our employees are now more invested in seeing our restoration company grow. I’ve seen that giving our workforce a voice in company procedures and policy really does make a difference.”