Home owners blossom when they see your technician paying attention to what they say. The very best way to show you are really listening? Take “Immediate Action”! Read on for a simple but highly effective “Moment of Truth” when “pre-inspecting” before the carpet cleaning …
Today, right now thousands of negative Moments of Truth are being created by thoughtless carpet cleaning technicians recklessly speeding on the way to their next job! Don’t let your people be among them …
Steve,
Just a short question. I’ve always felt like I should be able to charge a premium rate for night or weekend work. However, when I bring this idea up to other carpet cleaners they act like I’ve hit on their mother! What did you do and if you did charge more, how much over your regular rates was it and did you get any resistance?
Perplexed in Toledo
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
A truck mount without cleaning supplies won’t make you any money. Make sure your work crews always restock the chemicals they need.
This Commercial “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile.
The dreaded question of “how much?” meets it’s match in this Special Report.
When will you sell your business? Very few make plans for this very likely reality. Do it right with this Special Report.
Obviously no 12 point Report is going to cover everything you need for success in restoration, but our guess is you will find downloading “12 Secrets for a Smoother Running Restoration Business” well worth your time.
Get the key information down on paper so that ANYBODY can do the job in a pinch.
This Residential “Set-up List” organizes each trip up to the house while still focusing on the all important customer.
Tired of not having everything on the job or loss? Lower your employee’s stress (and your blood pressure!) with this “modularize” concept!
A recent USA Today survey says 21% of homes in the US are worth less than the mortgage. Steve tells you how to protect yourself BEFORE you start remediation on these “underwater” houses that are really flooded!
Before I attended SFS I was on my way to “partial retirement”. But the things I learned from the SFS program really moved it along. I now take about 16 weeks of vacation a year and the business just “keeps on keeping on”!
“Thanks to SFS our employees are now more invested in seeing our restoration company grow. I’ve seen that giving our workforce a voice in company procedures and policy really does make a difference.”