Everyone always talks about setting up “systems and procedures”. But I get a little confused on how to set up systems and procedures for carpet cleaning and/or restoration. It seems there are a bunch of variables here …
Boost efficiency with clean and organized trucks/ techs. Here Steve offers 5 tips to make a difference right now!
SFS Instructor Chuck Violand reflects on how to win your employee’s hearts in Part III of his “courtship” series …
So are comment cards appropriate for commercial accounts? At times, yes. But Steve suggests a more “proactive approach”…
Chuck Violand shows that we can learn a lot from the efficiency found in a pride of lions roaming the African Serengeti. However, many times new accounts take much longer to bring down than a plump gazelle. So you should just maybe check out Chuck’s warning admonition …
Increase profits and efficiency (and lower your blood pressure!) when you avoid missing equipment on the job by insisting on “Red Tagging” the steering wheel!
A Louisiana cleaner\restorer feels the need for change in his life. Is it time to sell or can he make “adjustments”? Steve offers ideas on both options…
A “day before” Confirmation Call creates efficiency and profitability for you. Even better, it is a great positive Moment of Truth for the home owner…
When your customer says “thank you” how do you reply? Steve reminds us to “keep it positive” while reminding your client about reviewing you online.
Success in business is based on clear, honest and open communication between all involved. Make it easy with a Production Day Sheet.
Home owners blossom when they see your technician paying attention to what they say. The very best way to show you are really listening? Take “Immediate Action”! Read on for a simple but highly effective “Moment of Truth” when “pre-inspecting” before the carpet cleaning …
Value Added Service can greatly increase your repeat business but it doesn’t guarantee it. How can you increase your chances?
Every carpet cleaner wants to make the maximum profit out of each job. But there are pitfalls along the way for those who get a bit too greedy. (Don’t ask Steve how he found this out!)
How can you make sure your company’s telephone procedures are on track? Put on your “Customer’s Eyeglasses” through your ears. See how …
Improve the relationship with the customer by focusing on calming the typical fears a home owner has about a new, unknown (and possibly very strange) carpet cleaning technician walking into their home. Read and IMPLEMENT this quickTIP …. please!