Poker chips create positive ‘Moments of Truth’ in a carpet cleaning pre-inspection.

Home owners blossom when they see your technician paying attention to what they say. The very best way to show you are really listening? Take “Immediate Action”! Read on for a simple but highly effective “Moment of Truth” when “pre-inspecting” before the carpet cleaning …

‘Pre-introduce’ your techs to your client BEFORE they arrive!

Improve the relationship with the customer by focusing on calming the typical fears a home owner has about a new, unknown (and possibly very strange) carpet cleaning technician walking into their home. Read and IMPLEMENT this quickTIP …. please!

Never leave a commercial cleaning account’s door unlocked again …

Nothing is worse than a raving angry call from a regular commercial carpet cleaning customer who discovers your crew left his or her business unlocked all night! Stop this particular nightmare forever with this week’s “quickTIP” …

How can I “step away” from my business?

This SFS graduate from Florida needs to get away from the day to day grind of his business. Is selling the company the only answer?

How analyzing each complaint can ‘tune up’ your company

A complaining customer is just a wake up call to “tune up” your company. But before you can make these positive changes you need lots of “Why, When, Where, What and HOW?” answers.