Your customer has feelings and that should interest you. This tip will help you gain new appreciation for the impression you make.
Be smart. Choose your words wisely when speaking with Customers. Steve gives three examples to put into practice today.
“Putting on the on the Customer’s Eyeglasses” is my term for looking at yourself (and your actions on the job) through the eyes of your client.
Even the best new recruits need training. Steve provides tools to train your new employees and get them started right!
IF your techs treat a devastated home the same as they do a normal residential cleaning then they will create “a disaster for your company”!
The best, fastest and by far cheapest way to grow your business? Develop delighted Customer Cheerleaders who preach your praises to everyone they meet.
Your customer’s biggest challenge? Choosing a cleaning or restoration contractor when they can’t “try on” your work BEFORE you perform it in their home or business.