Be smart. Choose your words wisely when speaking with Customers. Steve gives three examples to put into practice today.
“Putting on the on the Customer’s Eyeglasses” is my term for looking at yourself (and your actions on the job) through the eyes of your client.
Even the best new recruits need training. Steve provides tools to train your new employees and get them started right!
IF your techs treat a devastated home the same as they do a normal residential cleaning then they will create “a disaster for your company”!
Your customer’s biggest challenge? Choosing a cleaning or restoration contractor when they can’t “try on” your work BEFORE you perform it in their home or business.