Closing the sale with Steve’s 3-step ‘AFO’ sequence
Steve offers his favorite 3 step “closing the sale” technique. Try it for a few weeks … what do you have to lose? Give it a try!
improve carpet cleaning sales
Seven words that book more jobs!
What is of special concern? By focusing on what is “special” to your prospective client you seal the sale and create a future Cheerleader for your company.
How (and why) to “intensely manage” your sales management
Who doesn’t want to increase high quality sales closings. 6 steps to implement sales management with accountability.
How can I hire a salesperson for commercial accounts?
Should a business hire a salesperson or do it themselves? Steve Toburen gives a complete answer to this question to a surprisingly complex question.
Don’t let ’em get away!
The customer wants “to consult” with their spouse. In reality they have a price objection. Here’s how to get price out in the open and still make the sale.
Quote your highest priced package first!
Get the most money on each job by quoting your highest priced package first. Seem like a bad idea? Consider Steve Toburen’s reasons and what to do next.
Can you create a “picture”?
Let your client “pre-experience” the cleaning or restoration service you are selling.
“Assuming” can be a good thing
Keep a positive attitude to transform your conversation with a prospect into more of a “logistical consultation” than a sales call.
How to learn from customer complaints
This Customer Concern Follow-up Sheet will salvage the customer while providing valuable feedback for your company.
Offer Priority Appointments to “lock in” your clients!
Increase your client’s cleaning frequency with “Forward Scheduling” and your profits will soar!
Words you hate to hear: “Oh… is that all? I thought it would be MUCH more!”
“Consultant selling” means morphing yourself from being a desperate salesperson into a “concerned consultant”. So now you and your client become a team searching for a practical solution to a shared challenge.
Maturing gracefully in business- Part 4
Successful companies, as well as business owners, recognize what their strengths are. Not only that, but they also recognize what makes them strong.
How can I motivate my sales staff?
A California cleaning, restoration and flooring sales company owner is struggling with “demotivated” sales people. Steve shares some principles on how to run an upbeat sales meeting and how to help your staff (or you!) sell more jobs!
Tap into the “real estate agent referral” market!
Real estate sales are booming. And homeowners turn to their real estate agents to recommendations on showcasing their home. Steve shares how to get agent’s attention ( and referrals) for free!
Never “bicker” over how you measure
Steve shares his tips on avoiding the needless and time-consuming “discussions” with the customer on how the work area should be measured.