There is nothing more profitable in our cleaning and restoration industry than re-applying carpet protector. Agreed?
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
Follow this 5-step Preinspection Format the first time you price any job to increase sales and make more Cheerleaders.
Keep BOTH options open by asking your caller “Qualifying Phone Questions”
It can be ohhh so tempting to be over zealous in jamming one more job into the morning or afternoon. Even if it means sacrificing true “punctuality”.
The customer wants “to consult” with their spouse. In reality they have a price objection. Here’s how to get price out in the open and still make the sale.
Service Systems “make it easier to do it right than to do it wrong” for you and your techs!