Step-by-step BEFORE you knock on the door!
You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
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The Simple “1-2 Cheerleader Punch”!
How can you make it simple for your techs to influence how the customer FEELS about them? Here’s one simple, powerful tip.
How to get more cleaning customer referrals
Even after a “good job” most clients won’t refer you. This simple “Moment of Truth” checklist will have homeowners boost your cleaning customer referrals!
The power of your “Positive Reflection”
Make it easy for your workforce to enchant the home owner. And yes, appearances DO matter! With this simple technique you can remind your people to see themselves through the eyes of their customer.
Moment of Truth Residential Carpet Cleaning Checklist
This “Moment of Truth” checklist structures the job so your techs (and you!) can easily create a Cheerleader out of the home owner! Follow these simple steps …