Always “plant a seed” before leaving…
Sure, you will hit “rejection”. Expect it! But don’t give up easily! First, “smoke out” their true objection and try to get to “yes”. Then is you still can’t close the deal leave the door open…
carpet cleaning telephone procedures
Slow down- sell more!
If you are insanely busy and your phone is ringing like crazy you can easily fall into being a ‘fast talker’ over-the-phone! Try this …
Don’t let THEIR problem become YOUR problem!
Prep the home owner by interviewing them on your outside water options during the booking phone call.
ANSWER YOUR PHONE!
Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!
Why you MUST ‘convert’ EVERY lead! (Part 3)
It doesn’t really matter HOW a lead arrives- text, email, Facebook, Yelp, Google Adwords or even… by phone!
Why you need to ‘convert’ EVERY call! (Part 2)
Let’s do a ‘deep dive’ into the true cost of you not converting even one potential customer (lead).
Why you need to ‘convert’ EVERY call! (Part 1)
Your phone ringing will be a total waste of your time and money unless you obsess on this fact…
‘Lead Conversion’ is essential!
Why you should obsess over every single phone call!
Treat each phone call like the golden opportunity it is!
Why (and how to) ask permission BEFORE “intruding”…
Good manners and common sense go a long way in making Cheerleaders. For example, know how to ask permission …
‘Pre-inspecting’ vs. ‘Immediate Pricing/Booking’
Keep BOTH options open by asking your caller “Qualifying Phone Questions”
Include a “waiting time limit” in your voice mail
No amount of money will completely “heal the irritation” of an impatient customer waiting (and waiting and waiting) for your return call. So give your caller “hope”
Let your customer CHOOSE their reminder frequency and medium
Most clients postpone their cleaning because it is (at best) a “tolerated irritation”. This makes customer reminders all the more important. Here’s how to do it …
“Immediate” website response pays off big!
You can’t go wrong by giving your customer control and then doing what they want! Steve reviews options for making this happen …
Can answering your phone be a negative thing?
So should you ALWAYS answer your phone 24-7? Steve says it all depends on the services you offer. So learn how to “sort” your incoming calls…
The Three A’s – Part 2: Accessibility
If you are in Emergency Disaster Restoration 24-7 “accessibility” is a no-brainer. But what about the average cleaner? Who should he or she be accessible to? Chuck adjusts our Customer’s Eyeglasses…