The “Great Recession” has made it “fashionable to haggle”! Here are some thoughts on how to handle value-conscious customers and the other “can you beat this price” shoppers that inevitably are going come your way.
Developing a relationship over the phone is a real challenge. Your cleaning or restoration company can start building a bond with a new client right from the “git-go” with this little tip…
Any phone script needs tweaking now and then… Steve Toburen’s SFS carpet cleaning phone script is due for a little fine tuning of its own. With these modifications you now have the option of giving a price over the phone and STILL book the job!
The recent Great Recession has marked (scarred?) our customer’s buying habits. Steve shows one Dallas carpet cleaner how to avoid being put on the defensive when hit with the “too high” objection …
Carpet cleaners all over the world fall into the old “just gimme an estimate” trap with potential carpet cleaning customers. Fight back with this simple change in terminology …
After moving to Georgia a carpet cleaner is finding it difficult to get the old cash flow started again. Instead of screaming “Get out there and sell!” Steve says to begin at home with the old-fashioned concept of “frugality” …
Would you like to easily make an extra $75.00 to $150.00 per customer AND leave the home owner delighted? Steve shares a vision he received while watching Big Billy Yeadon “spinning away” …
Residential carpet cleaning is the toughest money in our industry! And yet it is the typical starting point for most into the Cleaning and Restoration industry. (Including me!)
How can you “cuddle up” to a difficult, almost hostile prospective client? Respond to their sales objection with “Verbal Judo”!
Cleaning your carpets on the cheap is definitely “in”. Thanks to the economic downturn (and Groupon!) even well off carpet cleaning clients are negotiating for a better price. So what’s a poor cleaner to do?
Why not hold yourself accountable and/or resolve to truly change RIGHT NOW?
What are “Valid Business Questions”? Steve gives sample questions to help you build confidence with the customer and make the sale.
Your prospect may view your work as a “price-driven commodity” UNTIL they “experience your quality”. Steve shares how to get paid while doing this!
An apparently successful Florida restoration contractor is fed up with the daily shenanigans he faces. Steve shares a concept and solution…
Too many cleaners stumble through life flitting from one business model to another. So here’s a starting out checklist of business and life model options.