“Reach out” to commercial property managers by discovering and then fixing their problem areas- for FREE! Steve shares four proactive “show and tell” secrets that will win you long term contracts…
Tag Archives | customer interview
Instead of meekly giving up when your prospect says, “Let me check with my husband/ wife/ boss” etc. you reply…
Create positive client feelings right from the git-go with a simple clipboard. Small touches like this display a “Sense of Urgency” and communicate security to the client.
What is of special concern? By focusing on what is “special” to your prospective client you seal the sale and create a future Cheerleader for your company.
Use this five step initial contact interview process to increase your commercial sales.
Cleaning your carpets on the cheap is definitely “in”. Thanks to the economic downturn (and Groupon!) even well off carpet cleaning clients are negotiating for a better price. So what’s a poor cleaner to do?
The potential customer asks you for your price. How do you respond? Steve shares his favorite commercial price request response.
The customer wants “to consult” with their spouse. In reality they have a price objection. Here’s how to get price out in the open and still make the sale.
Your client is on the verge of giving you a firm “NO”. Steve’s suggestion … postpone that final decision until later.
In business you can feel good about generously giving to others and yet ALSO be well-compensated in return. It’s called reciprocity.
Steve offers his favorite 3 step “closing the sale” technique. Try it for a few weeks … what do you have to lose? Give it a try!
Improve your face to face time with clients. Make your great service even better by providing information that the customer can appreciate and use.
What are “Valid Business Questions”? Steve gives sample questions to help you build confidence with the customer and make the sale.
Don’t get tripped up with price quotes, keep the conversation going with my two-step “How much?” reply. Here’s how it works…
Creating Customer Cheerleaders is all about how they feel about YOU … not the work. Value Added Service is based on little details. For example…