‘Gently nudge’ clients to review their TECH!
How often have you done an incredible job, your delighted client gushingly promises to post an ecstatic 5 star Google review about you and… crickets?
How often have you done an incredible job, your delighted client gushingly promises to post an ecstatic 5 star Google review about you and… crickets?
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Positive Accountability implies recognizing and celebrating the positive achievements your technicians make. Steve gives three examples.
Boost teamwork between office staff and your front line cleaning technicians. Bring peace to your residential cleaning or restoration company by switching jobs for the day …
Your toughest winter problem? Driving on snow packed and icy roads! So pay attention to these safe winter driving for service vehicles reminders.
When a worker “owns” their personally assigned PPE they will be much more likely to care for it and follow PPE procedures.
Few people are (initially) excited and proud to be hired as a cleaning and/or restoration technician.
Steve explains how to leverage your employee rewards for excellent marketing opportunities.
Money talks! But be sure to get maximum benefit from your cash rewards while motivating your employees on to greater achievements.
This Personal Tool and Equipment (PTE) List gives each on-location tech their very own tool box and makes them accountable.
Employees apply for a job because they need a paycheck. Motivate employees to stay and prosper for these reasons.
Create ways for your employees to earn more while increasing revenue for the company as well. A win-win for everyone!
Careful, calculated compensation plans can reward productive employees. Steve offers practical considerations for residential cleaners before diving in.
Your client is on the verge of giving you a firm “NO”. Steve’s suggestion … postpone that final decision until later.
How can you make it simple for your techs to influence how the customer FEELS about them? Here’s one simple, powerful tip.