Everyone wants success but few ever find it. Bill goes down deep into the human psyche with some soul searching questions about what motivates you as a business owner. Fortunately for all of us there are answers to be found inside us …
Nothing ticked me off more than a phone call like this: “Steve, don’t yell at me. But I can’t change out a plugged jet on my carpet wand because there is no wrench on this van.” Read on to see how we fixed this recurring issue …
Three steps to keep your field technicians motivated in the endless pursuit of making the cheerleader. Hint- a fun combination of cash and public acknowledgement.
Business needs to be about more than just making money. Simply put, your carpet cleaning employees need fun in their work day and what is more fun than a good-natured competitive contest?
“Quality Check” calls made the day after the cleaning service are a great way to verify that the home owner is delighted. (If you aren’t doing them, start now!) However, this week’s quickTIP shows how to “double dip” with your Q/C calls by creating a positive Moment of Truth for your technicians.
All of us work better with goals AND rewards. So what perks (other than money) can you offer your employees to recognize/reward them?
Your client is on the verge of giving you a firm “NO”. Steve’s suggestion … postpone that final decision until later.
Careful, calculated compensation plans can reward productive employees. Steve offers practical considerations for residential cleaners before diving in.
Few people are (initially) excited and proud to be hired as a cleaning and/or restoration technician.
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
How often have you done an incredible job, your delighted client gushingly promises to post an ecstatic 5 star Google review about you and… crickets?
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Positive Accountability implies recognizing and celebrating the positive achievements your technicians make. Steve gives three examples.
Boost teamwork between office staff and your front line cleaning technicians. Bring peace to your residential cleaning or restoration company by switching jobs for the day …
Your toughest winter problem? Driving on snow packed and icy roads! So pay attention to these safe winter driving for service vehicles reminders.