‘Gently nudge’ clients to review their TECH!
How often have you done an incredible job, your delighted client gushingly promises to post an ecstatic 5 star Google review about you and… crickets?
motivating carpet cleaning technicians
Adding an ‘Employee Efficiency Bonus’
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Focus on ‘Positive Accountability’ with your employees
Positive Accountability implies recognizing and celebrating the positive achievements your technicians make. Steve gives three examples.
Encourage teamwork with ‘a day on the truck’
Boost teamwork between office staff and your front line cleaning technicians. Bring peace to your residential cleaning or restoration company by switching jobs for the day …
Surviving service vehicle winter driving
Your toughest winter problem? Driving on snow packed and icy roads! So pay attention to these safe winter driving for service vehicles reminders.
Empower your employees to follow PPE procedures
When a worker “owns” their personally assigned PPE they will be much more likely to care for it and follow PPE procedures.
How to increase your employee’s self esteem
Few people are (initially) excited and proud to be hired as a cleaning and/or restoration technician.
‘Publicly Praising’ your workers is also GREAT marketing!
Steve explains how to leverage your employee rewards for excellent marketing opportunities.
How to make cash rewards ‘talk’ even louder!
Money talks! But be sure to get maximum benefit from your cash rewards while motivating your employees on to greater achievements.
How to keep control of your Technicians tools
This Personal Tool and Equipment (PTE) List gives each on-location tech their very own tool box and makes them accountable.
Motivate employees with more than “just a pay check”
Employees apply for a job because they need a paycheck. Motivate employees to stay and prosper for these reasons.
Encourage your employees to “earn more”!
Create ways for your employees to earn more while increasing revenue for the company as well. A win-win for everyone!
How can I reward productive employees?
Careful, calculated compensation plans can reward productive employees. Steve offers practical considerations for residential cleaners before diving in.
Sell more ASO’s by “fading away”…
Your client is on the verge of giving you a firm “NO”. Steve’s suggestion … postpone that final decision until later.
The Simple “1-2 Cheerleader Punch”!
How can you make it simple for your techs to influence how the customer FEELS about them? Here’s one simple, powerful tip.