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motivating carpet cleaning technicians

Build morale with “Date Night” certificates!

by Steve Toburen

All of us work better with goals AND rewards. So what perks (other than money) can you offer your employees to recognize/reward them?

Categories quickTIPS, SFS Instructor’s Blog Tags carpet cleaning technician, employee contests, employees, goals, motivating carpet cleaning technicians, motivation, recognition, weekly staff meetings Leave a comment

Sell more ASO’s by “fading away”…

by Steve Toburen

Your client is on the verge of giving you a firm “NO”. Steve’s suggestion … postpone that final decision until later.

Categories quickTIPS Tags add-on sales, additional cleaning services, carpet cleaning presentation, customer interview, inspections, motivating carpet cleaning technicians, Spot and Spill warranty Leave a comment

How can I reward productive employees?

by Steve Toburen
reward productive employees

Careful, calculated compensation plans can reward productive employees. Steve offers practical considerations for residential cleaners before diving in.

Categories Steve's "Bleeding Hearts" Advice Column Tags carpet cleaning technician, Emotional Dynamics, employee contests, employee retention, employees, motivating carpet cleaning technicians, motivation, payroll, recognition bonus Leave a comment

How to increase your employee’s self esteem

by Steve Toburen
self esteem

Few people are (initially) excited and proud to be hired as a cleaning and/or restoration technician.

Categories quickTIPS Tags emotions, employee retention, motivating carpet cleaning technicians, motivation, recognition Leave a comment

People (including your staff) LOVE money!

by Steve Toburen

We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!

Categories quickTIPS Tags carpet cleaning technician, cleaning business profit, commission, employees, legal issues, motivating carpet cleaning technicians, motivation, production, recognition bonus, salary Leave a comment

‘Gently nudge’ clients to review their TECH!

by Steve Toburen
we value your feedback

How often have you done an incredible job, your delighted client gushingly promises to post an ecstatic 5 star Google review about you and… crickets?

Categories quickTIPS Tags carpet cleaning marketing, marketing, motivating carpet cleaning technicians, online reviews, Quality Check calls, recognition Leave a comment

Adding an ‘Employee Efficiency Bonus’

by Steve Toburen

Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.

Categories quickTIPS Tags accountability, carpet cleaning technician, customer cheerleader, efficiency, employees, goals, legal issues, motivating carpet cleaning technicians, motivation, recognition bonus, salary, Spot and Spill warranty, upselling 4 Comments

Focus on ‘Positive Accountability’ with your employees

by Steve Toburen
positive accountability

Positive Accountability implies recognizing and celebrating the positive achievements your technicians make. Steve gives three examples.

Categories quickTIPS Tags accountability, customer comment quality assurance form, motivating carpet cleaning technicians, motivation, Quality Check calls, recognition, referrals Leave a comment

Encourage teamwork with ‘a day on the truck’

by Steve Toburen
teamwork between field and office

Boost teamwork between office staff and your front line cleaning technicians. Bring peace to your residential cleaning or restoration company by switching jobs for the day …

Categories quickTIPS Tags carpet cleaning technician, communication, hiring managers, management, motivating carpet cleaning technicians, motivation, office, office staff Leave a comment

Surviving service vehicle winter driving

by Steve Toburen

Your toughest winter problem? Driving on snow packed and icy roads! So pay attention to these safe winter driving for service vehicles reminders.

Categories quickTIPS Tags cold weather, common courtesy, motivating carpet cleaning technicians, parking service vehicle, technical cleaning skills, time management, traffic laws, vehicle, winter season Leave a comment

Empower your employees to follow PPE procedures

by Steve Toburen

When a worker “owns” their personally assigned PPE they will be much more likely to care for it and follow PPE procedures.

Categories quickTIPS Tags accountability, carpet cleaning technician, cleaning equipment, efficiency, employee retention, employees, job site inspections, motivating carpet cleaning technicians, recognition bonus, safety Leave a comment

‘Publicly Praising’ your workers is also GREAT marketing!

by Steve Toburen

Steve explains how to leverage your employee rewards for excellent marketing opportunities.

Categories quickTIPS Tags employee profile, employees, hiring, motivating carpet cleaning technicians, motivation, recognition Leave a comment

How to make cash rewards ‘talk’ even louder!

by Steve Toburen

Money talks! But be sure to get maximum benefit from your cash rewards while motivating your employees on to greater achievements.

Categories quickTIPS Tags carpet cleaning technician, motivating carpet cleaning technicians, payroll, recognition bonus Leave a comment

How to keep control of your Technicians tools

by Steve Toburen

This Personal Tool and Equipment (PTE) List gives each on-location tech their very own tool box and makes them accountable.

Categories quickFIXs Tags accountability, cleaning equipment, inspection tools, motivating carpet cleaning technicians, theft prevention Leave a comment

Motivate employees with more than “just a pay check”

by Steve Toburen
motivate employees

Employees apply for a job because they need a paycheck. Motivate employees to stay and prosper for these reasons.

Categories quickTIPS Tags carpet cleaning technician, gratitude, motivating carpet cleaning technicians, motivation, recognition, salary Leave a comment
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