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motivating carpet cleaning technicians

‘Gently nudge’ clients to review their TECH!

by Steve Toburen
we value your feedback

How often have you done an incredible job, your delighted client gushingly promises to post an ecstatic 5 star Google review about you and… crickets?

Categories quickTIPS Tags carpet cleaning marketing, marketing, motivating carpet cleaning technicians, online reviews, Quality Check calls, recognition Leave a comment

Adding an ‘Employee Efficiency Bonus’

by Steve Toburen

Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.

Categories quickTIPS Tags accountability, carpet cleaning technician, customer cheerleader, efficiency, employees, goals, legal issues, motivating carpet cleaning technicians, motivation, recognition bonus, salary, Spot and Spill warranty, upselling 3 Comments

Focus on ‘Positive Accountability’ with your employees

by Steve Toburen
positive accountability

Positive Accountability implies recognizing and celebrating the positive achievements your technicians make. Steve gives three examples.

Categories quickTIPS Tags accountability, customer comment quality assurance form, motivating carpet cleaning technicians, motivation, Quality Check calls, recognition, referrals Leave a comment

Encourage teamwork with ‘a day on the truck’

by Steve Toburen
teamwork between field and office

Boost teamwork between office staff and your front line cleaning technicians. Bring peace to your residential cleaning or restoration company by switching jobs for the day …

Categories quickTIPS Tags carpet cleaning technician, communication, hiring managers, management, motivating carpet cleaning technicians, motivation, office, office staff Leave a comment

Surviving service vehicle winter driving

by Steve Toburen

Your toughest winter problem? Driving on snow packed and icy roads! So pay attention to these safe winter driving for service vehicles reminders.

Categories quickTIPS Tags cold weather, common courtesy, motivating carpet cleaning technicians, parking service vehicle, technical cleaning skills, time management, traffic laws, vehicle, winter season Leave a comment

Empower your employees to follow PPE procedures

by Steve Toburen

When a worker “owns” their personally assigned PPE they will be much more likely to care for it and follow PPE procedures.

Categories quickTIPS Tags accountability, carpet cleaning technician, cleaning equipment, efficiency, employee retention, employees, job site inspections, motivating carpet cleaning technicians, recognition bonus, safety Leave a comment

How to increase your employee’s self esteem

by Steve Toburen
self esteem

Few people are (initially) excited and proud to be hired as a cleaning and/or restoration technician.

Categories quickTIPS Tags emotions, employee retention, motivating carpet cleaning technicians, motivation, recognition Leave a comment

‘Publicly Praising’ your workers is also GREAT marketing!

by Steve Toburen

Steve explains how to leverage your employee rewards for excellent marketing opportunities.

Categories quickTIPS Tags employee profile, employees, hiring, motivating carpet cleaning technicians, motivation, recognition Leave a comment

How to make cash rewards ‘talk’ even louder!

by Steve Toburen

Money talks! But be sure to get maximum benefit from your cash rewards while motivating your employees on to greater achievements.

Categories quickTIPS Tags carpet cleaning technician, motivating carpet cleaning technicians, payroll, recognition bonus Leave a comment

How to keep control of your Technicians tools

by Steve Toburen

This Personal Tool and Equipment (PTE) List gives each on-location tech their very own tool box and makes them accountable.

Categories quickFIXs Tags accountability, cleaning equipment, inspection tools, motivating carpet cleaning technicians, theft prevention Leave a comment

Motivate employees with more than “just a pay check”

by Steve Toburen
motivate employees

Employees apply for a job because they need a paycheck. Motivate employees to stay and prosper for these reasons.

Categories quickTIPS Tags carpet cleaning technician, gratitude, motivating carpet cleaning technicians, motivation, recognition, salary Leave a comment

Encourage your employees to “earn more”!

by Steve Toburen
employees earn more

Create ways for your employees to earn more while increasing revenue for the company as well. A win-win for everyone!

Categories quickTIPS Tags additional cleaning services, carpet cleaning technician, employee retention, motivating carpet cleaning technicians, recognition bonus, salary Leave a comment

How can I reward productive employees?

by Steve Toburen
reward productive employees

Careful, calculated compensation plans can reward productive employees. Steve offers practical considerations for residential cleaners before diving in.

Categories Steve's "Bleeding Hearts" Advice Column Tags carpet cleaning technician, Emotional Dynamics, employee contests, employee retention, employees, motivating carpet cleaning technicians, motivation, payroll, recognition bonus Leave a comment

Sell more ASO’s by “fading away”…

by Steve Toburen

Your client is on the verge of giving you a firm “NO”. Steve’s suggestion … postpone that final decision until later.

Categories quickTIPS Tags add-on sales, additional cleaning services, carpet cleaning presentation, customer interview, inspections, motivating carpet cleaning technicians, Spot and Spill warranty Leave a comment

The Simple “1-2 Cheerleader Punch”!

by Steve Toburen

How can you make it simple for your techs to influence how the customer FEELS about them? Here’s one simple, powerful tip.

Categories quickTIPS Tags 80 percent principle, carpet cleaning marketing, carpet cleaning technicians, customer eyeglasses, Emotional Dynamics, emotions, eye contact, in the home script, moment of truth, motivating carpet cleaning technicians, relationships, smile Leave a comment
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