How to keep control of your Technicians tools
This Personal Tool and Equipment (PTE) List gives each on-location tech their very own tool box and makes them accountable.
motivating carpet cleaning technicians
Motivate employees with more than “just a pay check”
Employees apply for a job because they need a paycheck. Motivate employees to stay and prosper for these reasons.
Encourage your employees to “earn more”!
Create ways for your employees to earn more while increasing revenue for the company as well. A win-win for everyone!
The Simple “1-2 Cheerleader Punch”!
How can you make it simple for your techs to influence how the customer FEELS about them? Here’s one simple, powerful tip.
Stop sending broken/unsafe equipment back out on the job!
Equipment breaks down. Its part of production and nature of our industry. It’s OK. But continously sending damaged equipment back into the field is NOT ok. Here’s how to break the cycle…
How should I bonus my techs for “up-sells”?
This is a great question and I don’t mean to dodge it but my answer really depends on the profit margins you are working with on “additional services”. Here’s my analysis …
End your “missing tool” problem forever!
Nothing ticked me off more than a phone call like this: “Steve, don’t yell at me. But I can’t change out a plugged jet on my carpet wand because there is no wrench on this van.” Read on to see how we fixed this recurring issue …
“So how can I push my techs to sell residential contract cleaning?”
Increase your carpet cleaning cash flow with residential contract cleaning. Steve Toburen outlines how to improve Stay Beautiful contract signups.
“Steve, why are my techs such pigs?”
A Nevada carpet cleaner is struggling with “don’t give a darn” employees. Steve shares how he solved the same problem in his company.
What are the best evaluation methods to use with our staff?
Evaluation and performance tracking systems require well thought-out and careful thought. ESPECIALLY with employee motivation/performance systems it is very important to avoid the “ready-fire-aim” syndrome! Here’s some ideas …
“Card” your new employee immediately
You’ve invested a lot finding, interviewing and hiring a new employee. Now help them to feel like part of your family….
“Bribe” your on-call techs!
24 hour emergency call-outs are just part of the game in a cleaning and restoration business. So make like easy (and lucrative) for your employees…
Capture your employee’s creative ideas
Wise entrepreneurs eagerly embrace advice and counsel- especially from their employees. So make it easy for your front-line technicians to share their insights.
Praise employees AND promote your company
Let’s be honest here. Few people brag about being a carpet cleaning tech! So Steve says you must motivate your employees with “Public Recognition”. (And get some free marketing for your company at the same time!)
Don’t disrespect “followership”- Part 2
“Followership” plays an important role in being an effective leader. Chuck Violand shares three more suggestions to help you develop your followership skills.