Two carpet cleaning techs instead of a solo employee?
Create positive Moments of Truth for both the home owner AND your employees by scheduling two person crews for residential carpet cleaning.
employee development
How to gracefully flip your customer’s “Thank you”!
When your customer says “Thank you” at the end of your job, how should you respond? I suggest flipping this exchange into a positive Moment of Truth with this reply.
“Hiring blind” can be a good thing
Most people depend too much on their sight – judging how a person looks to determine whether they fit the need. Here’s how you can be more objective when measuring job candidates.
What is your biggest ‘Business Struggle’?
Your workers are the ‘wild card’ in your continual game of ‘business poker’. And yet I (finally) learned how to get the odds on my side with just six words…
Don’t ‘negatively surprise’ your workers!
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.
Don’t be surprised when your ‘very best’ employee quits!
Even the best employee quits. What can you do? Take action now by changing the way you look at hiring and employee development.
How analyzing each complaint can ‘tune up’ your company
A complaining customer is just a wake up call to “tune up” your company. But before you can make these positive changes you need lots of “Why, When, Where, What and HOW?” answers.
‘Recruiting’ the Very Best People (Part 3)
During your daily business routine constantly be on the look out for other companies employees that impress you.
STOP ‘settling’ for less than the ‘Very Best People’!
Get out of your ‘hiring comfort zone’ and stop ‘settling’ for marginal employees! Doubt me?
Challenge your new ‘Very Best People’ techs immediately!
Get your techs out in the field right away with two weeks training. Here’s how to implement it in your company …
How to develop ‘loyal’ employees…
No quality person will build their career ONLY on high wages. And yes – you do need and want great employees.
The life you save may be your own! (Or your customer’s life!)
Any death is a tragedy. But when people are killed from blowing off basic safety rules it is just so maddeningly senseless. Avoid this dangerous gas …
Why (and how) you should support your ‘front line technicians’
The tech takes the brunt of responsibility in winning Cheerleaders. How can your office staff better support your technicians?
The how (and why) of ‘Shared Company Goals’
We ALL do better when we work toward achieving shared goals. So I suggest you…
The Power of Habit
What if there was a way to create and promote ‘good habits’ within your company without anyone knowing?