PAYOFF: The Hidden Logic That Shapes Our Motivations
This book tackles the ever elusive subject of our motivation. What motivates people? How can an owner motivate his technicians to greater things?
employee development
Avoid dangerous carbon monoxide poisoning
Develop a solid and consistent work routine that avoids carbon monoxide.
Why (and how) to not “hire in a hurry”!
It IS possible to find better employees in the cleaning and restoration industry. Follow these 7 tips to start the process today.
Keep a reserve of great candidates!
Your best tech just quit! Be able to hire great people immediately when the need arises with these 5 steps.
Business Bullies – Part 4
The boss doesn’t have to flaunt her authority by threatening people and the business owner certainly shouldn’t try to bully someone into higher performance.
Business Bullies – Part 3
Bullying contaminates your company culture, undermines the morale of your people, and weakens your competitive position!
Business Bullies – Part 2
Research indicates workplace bullying behaviors fall into four very broad categories, two of which are addressed this week.
Who should pay for my techs training and certifications?
A Memphis cleaner plays with his options of how not to get hung out to dry by his new technicians. Will it work? What else should he take into account? Steve weighs in.
Stop sending broken/unsafe equipment back out on the job!
Equipment breaks down. Its part of production and nature of our industry. It’s OK. But continously sending damaged equipment back into the field is NOT ok. Here’s how to break the cycle…
How can I hire someone who hasn’t applied?
Turnover is par for the course in Carpet Cleaning and Restoration companies. However there really are good employee candidates out there. Steve offers some suggestions for finding (and holding on to) the best.
Should “second fiddles” be ashamed of their position? – Part 1
The “second fiddle” title conjures up images of being second rate, living in the shadow of the one in first place, or riding someone else’s coattails. Is that fair… ?
Do a ‘Trial Hire’ BEFORE you ‘propose’ to a job applicant
So why not let both parties get to know each other before you “tie the knot” by offering full time employment? Here’s how to do this…
Are your managers trapped in the middle? – Part 2
Each employee in any organization can have only one boss . In start-up companies or very small businesses that line of authority is pretty clear – but as the business grows (and managers or supervisors are added) those lines can quickly become blurred.
“Steve, why are my techs such pigs?”
A Nevada carpet cleaner is struggling with “don’t give a darn” employees. Steve shares how he solved the same problem in his company.
Are your managers trapped in the middle? – Part 1
In this two part series we’ll review how some entrepreneurs trip up their organizations by mishandling management relationships within their companies. Then we’ll discuss how to avoid these stumbling blocks.