For a turnkey profitable company you must focus on efficient, consistent production AND a positive customer experience. This means defining the job routine.
Who doesn’t want to increase high quality sales closings. 6 steps to implement sales management with accountability.
Win new customers at Spring Home Shows. Steve shares multiple tips to get the best return for your efforts at trade shows this spring.
If you want a Critical Mass Business (one that can run well without you) it can’t be “all about you”.
Even the best new recruits need training. Steve provides tools to train your new employees and get them started right!
Knowing when to walk away is critical for all service industry professionals. For restorers dealing with insureds even more so.
IF your techs treat a devastated home the same as they do a normal residential cleaning then they will create “a disaster for your company”!
In business you can feel good about generously giving to others and yet ALSO be well-compensated in return. It’s called reciprocity.