How to reduce commercial complaints

Just “doing the work” still brings complaints.

To create Commercial Cheerleaders you must tap in to the “80% Principle”: “80% of how a client decides if you are doing a ‘good job’ or a ‘bad job’ is based on how they FEEL about the people doing the work!”

A no brainer- Right? But how?

This simple checklist consistently guides your front-line service worker’s relationship with your clients.

Steve Toburen

Commercial Moment of Truth Checklist

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