“Progress Photos” Improve Restoration Customer Relations
Disaster restoration can be very adversarial. Yet it also offer the biggest potential profits out there. Use progress photos to improve communication.
water damage restoration
Don’t get caught in the middle between the adjuster and the property owner …
It is always a tough relationship between the policy holder and the insurance company. Your job is at least partly to keep all parties happy. One hapless Kansas mold remediation contractor got caught in the middle. Steve gives him some hints on how to stay out of this trap in the future …
Show me the big, easy money …
A few reflections on the many routes to success in this business. I would vote we go by water …
How to perform “triage” in major water damage events
When you have many losses to choose from you should pick your most profitable “sweet spot” losses using these questions.
Use foam block ‘bumpers’ for moving furniture with ‘care and concern’
While carpet cleaning can be physically demanding work, there is no need to be a brute about it. Thinking ahead to avoid unnecessary damage can save time, save money and most importantly impress your customers. See how these principles are applied to moving “large dressers”.
How can I calm a frazzled customer with a water damaged home?
An Oregon water loss carpet expert struggles with being completely up front with the homeowner of a water damaged home versus the customer’s desire for “Immediate Action”. Guess who wins with Steve?
Should you branch out into water damage?
This QuickTIP gives you the vision and the courage to at least investigate gingerly ‘dipping your toe’ into small residential water damage losses!
A clipboard gives you “Instant Respect”!
Create positive client feelings right from the git-go with a simple clipboard. Small touches like this display a “Sense of Urgency” and communicate security to the client.
How to be more productive in water damage restoration setup
This Water Damage “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile.
Hub Marketing Referrals- Breaking Down Barriers
In this SFS Special Report, Big Billy Yeadon breaks down the WHY and HOW of creating crosssover marketing opportunities for cleaning companies and/or restoration operations.
How to Transform Your Restoration Business
Steve shares how to “transform” your company by focusing on the “Emotional Dynamics” of the home owner’s loss. (Even if you don’t offer restoration now many of the same principles apply in carpet cleaning too!)
12 Secrets for a Smoother Running Restoration Business
Obviously no 12 point Report is going to cover everything you need for success in restoration, but our guess is you will find downloading “12 Secrets for a Smoother Running Restoration Business” well worth your time.
Yet another Steve’s TOP TEN List!
It has become a tradition! Steve’s end-of-the-year TOP TEN list! (And thank you for every time you clicked on one of my QuickTIPS in 2014!)
Frozen pipes = Big money IF you “do it right”!
Steve hands out four key principles for making more money in water damage restoration. Check out the Four “C’s” here.
Steve’s TOP TEN QuickTIPS of 2013
Everyone else is running their “Top Ten Best” lists for 2013. So why not your faithful QuickTIPS scribe?