Bill started in the carpet cleaning business in 1976 as an owner/operator. He is a certified carpet inspector as well as an IICRC certified instructor. Currently, Bill is the director of Jon-Don’s education division. More about Bill.
So how can you create a positive Moment of Truth out of the customer thanking you? And should you subtly encourage them to refer you to others? (Even online?) But more importantly- should you? Bill Yeadon gives both sides of the “Great Debate”.
What does it really mean to value you workforce as your greatest asset? Few cleaning and restoration companies live up to their claims of caring for their employees. How do you measure up? Does it really matter?
Americans are now recycling 30% of the 50 billion plus water bottles we consume every year! Much of this recycled plastic (polyethylene terephthalate/PET) is being turned into residential carpet. Are you up for the challenge?
With this past (and ongoing) winter who knows if we will see “flowers” or more SNOW in the coming months. The only sure thing is that there will be a lot of pent up customer demand to get their homes and buildings clean and fresh smelling very soon!