How to develop ‘loyal’ employees…
No quality person will build their career ONLY on high wages. And yes – you do need and want great employees.
No quality person will build their career ONLY on high wages. And yes – you do need and want great employees.
Employees are a must for a full size business. How to keep them motivated? Employee recognition is more than just extra pay …
Employees apply for a job because they need a paycheck. Motivate employees to stay and prosper for these reasons.
In business you can feel good about generously giving to others and yet ALSO be well-compensated in return. It’s called reciprocity.
A multitude of tiny MOTs combined together will create delighted Customer Cheerleaders that will produce millions of dollars in “downstream profits!”
So how can you create a positive Moment of Truth out of the customer thanking you? And should you subtly encourage them to refer you to others? (Even online?) But more importantly- should you? Bill Yeadon gives both sides of the “Great Debate”.
When your customer says “Thank you” at the end of your job, how should you respond? I suggest flipping this exchange into a positive Moment of Truth with this reply.
SFS member Zach Knight shares a key concept he learned from Strategies for Success and how it has helped his business …
Most of us entered the carpet cleaning industry by the “back door”- as technicians first. No shame in that. But sooner or later most carpet cleaners must morph into being a “leader” in their company. Being a good leader is both simpler and infinitely more difficult than you may have ever imagined …