So how can you create a positive Moment of Truth out of the customer thanking you? And should you subtly encourage them to refer you to others? (Even online?) But more importantly- should you? Bill Yeadon gives both sides of the “Great Debate”.
Employees are a must for a full size business. How to keep them motivated? Employee recognition is more than just extra pay …
No quality person will build their career ONLY on high wages. And yes – you do need and want great employees.
Employees apply for a job because they need a paycheck. Motivate employees to stay and prosper for these reasons.
In business you can feel good about generously giving to others and yet ALSO be well-compensated in return. It’s called reciprocity.
A multitude of tiny MOTs combined together will create delighted Customer Cheerleaders that will produce millions of dollars in “downstream profits!”
When your customer says “Thank you” at the end of your job, how should you respond? I suggest flipping this exchange into a positive Moment of Truth with this reply.
SFS member Zach Knight shares a key concept he learned from Strategies for Success and how it has helped his business …
Most of us entered the carpet cleaning industry by the “back door”- as technicians first. No shame in that. But sooner or later most carpet cleaners must morph into being a “leader” in their company. Being a good leader is both simpler and infinitely more difficult than you may have ever imagined …