Don’t “order” your clients around!
How you phrase a simple customer request can have a dramatic effect on the all-important relationship between client and company.
insurance loss
How to perform “triage” in major water damage events
When you have many losses to choose from you should pick your most profitable “sweet spot” losses using these questions.
Close more sales with “flexible payment” options
To gain a long term client sometimes you need to work with their budget and cash flow in the short term. Steve shares some options…
How to achieve ‘Balanced Efficiency’ on a residential job
How to increase efficiency on the job while still delivering ‘Value Added Service’!
12 Secrets for a Smoother Running Restoration Business
Obviously no 12 point Report is going to cover everything you need for success in restoration, but our guess is you will find downloading “12 Secrets for a Smoother Running Restoration Business” well worth your time.
“Only the paranoid survive!” Learn to anticipate problems
Do you know how to anticipate problems? Knowing what needs to be changed is the first step to avoid potential dangers in your business success.
How do you know when to walk away from a customer?
Knowing when to walk away is critical for all service industry professionals. For restorers dealing with insureds even more so.
How can I compete with the dreaded preferred vendor?
Restoration preferred vendors have transformed the water damage mitigation world for the small independent restorer … and not for the better!
Get your staff up-to-speed on Insureds NOW!
IF your techs treat a devastated home the same as they do a normal residential cleaning then they will create “a disaster for your company”!
The why and how of “Thank You”
A multitude of tiny MOTs combined together will create delighted Customer Cheerleaders that will produce millions of dollars in “downstream profits!”
Getting paid in restoration insurance losses
What is a “valid assignment of benefits” and how does it affect payment from the insurance compnay for my fire restoration work? We get you started.
Frozen pipes = Big money IF you “do it right”!
Steve hands out four key principles for making more money in water damage restoration. Check out the Four “C’s” here.
Is this considered breach of contract?
Just how long does an insurance company have to pay a duly processed bill? And how can a restoration contractor prevent getting hung out to dry?
Is a “texted” authorization legal?
Here is one “much better than nothing” solution to those late night water losses where no one is available to sign a contract or written authorization. Read on to save a lot of money on future losses…
Who’s going to pay for this emergency water damage job?
The property manager didn’t sign an authorization form for the emergency water damage work. Now what?