Search out your Restoration Customer’s concerns
On a Restoration Job keeping the peace comes first. See how a house plant can help you achieve this.
fire and water damage restoration business resource
Worried About Unemployment Claims …
So what if your “on-call” workers decide to file for unemployment? Steve can’t (won’t) give legal advice but as usual he has a few observations. After all, when does he not have an opinion!
“Progress Photos” Improve Restoration Customer Relations
Disaster restoration can be very adversarial. Yet it also offer the biggest potential profits out there. Use progress photos to improve communication.
Don’t get caught in the middle between the adjuster and the property owner …
It is always a tough relationship between the policy holder and the insurance company. Your job is at least partly to keep all parties happy. One hapless Kansas mold remediation contractor got caught in the middle. Steve gives him some hints on how to stay out of this trap in the future …
Show me the big, easy money …
A few reflections on the many routes to success in this business. I would vote we go by water …
How to perform “triage” in major water damage events
When you have many losses to choose from you should pick your most profitable “sweet spot” losses using these questions.
Use foam block ‘bumpers’ for moving furniture with ‘care and concern’
While carpet cleaning can be physically demanding work, there is no need to be a brute about it. Thinking ahead to avoid unnecessary damage can save time, save money and most importantly impress your customers. See how these principles are applied to moving “large dressers”.
How can I calm a frazzled customer with a water damaged home?
An Oregon water loss carpet expert struggles with being completely up front with the homeowner of a water damaged home versus the customer’s desire for “Immediate Action”. Guess who wins with Steve?
The SFS ‘3-Legged Stool’ Business Model
Let’s analyze the three synergistic ‘legs’ (business sectors) I recommend in SFS training.
How to be more productive in water damage restoration setup
This Water Damage “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile.
How to Transform Your Restoration Business
Steve shares how to “transform” your company by focusing on the “Emotional Dynamics” of the home owner’s loss. (Even if you don’t offer restoration now many of the same principles apply in carpet cleaning too!)
12 Secrets for a Smoother Running Restoration Business
Obviously no 12 point Report is going to cover everything you need for success in restoration, but our guess is you will find downloading “12 Secrets for a Smoother Running Restoration Business” well worth your time.
Can I (should I?) start a restoration company again?
Should this restorer start a restoration company of his own? There are no easy answers. Steve invites all cleaners and restorers to first establish goals.
How to break down the commercial and restoration “smoke screen”
When the prospect doesn’t like the price they use a “smoke screen” objection. Hurdle these objections in commercial or restoration with these key phrases.
How can I compete with the dreaded preferred vendor?
Restoration preferred vendors have transformed the water damage mitigation world for the small independent restorer … and not for the better!