Network with local plumbers for more water damage referrals
Tired of losing water damage losses to the “Big Boys” with their national networks? Our restoration marketing tag team of Steve Toburen and Ivan Turner help you fight back!
fire and water damage restoration business resource
Can you help me with a restoration “comment form”?
A Chicago restoration contractor wants to get feedback from his customers. Steve explains why this is such a great idea and shares some resources that are free for the downloading right here on this site …
A high class technique to create restoration Cheerleaders
Give that final boost to your restoration job with this elegant touch that truly is “fit for royalty”! Will the customer remember you and your fun antics? Definitely. Will they tell others about your services? IF you gave Value Added Service and then close the project with this “white glove” treatment, they will sing your praises from the roof tops!
How a “simple act of human kindness” can pay off big time with a fire and water damage restoration customer!
First impressions are lasting impressions. Start off on the right foot with your disaster restoration customers by showing genuine care and concern. How? By simply paying attention. Read on for the details …
Ready for a pop quiz?
Here is a simple 3 question quiz that will help you understand how people buy your carpet cleaning services. Please contribute your answers and then we’ll analyze this pricing/buying topic on a deeper level …
Mike Lamunyon transforms his restoration company with SFS/VAST!
27 year industry veteran Mike Lamunyon has transformed his company with Value Added Service concepts. Every single one of his 20 plus employees are on board with the Value Added Service techniques taught by the Strategies for Success (SFS) seminar and Jon-Don’s one day “Valued Added Service for Technicians” (VAST) class. Check out what these programs could do for your company …
Give your fire and water damage insureds a tasty way to remember you!
It has been well said, “the way to the heart lies through the stomach.” Read how you can create a great Moment of Truth with a traumatized restoration client with some very memorable but “personalized” comfort food …
So what do you have against structural reconstruction in fire damage restoration?
Read about the pros and cons of structural rebuilding in fire and water damage restoration as Steve answers the question above …
How can I get more water damage restoration jobs?
Who doesn’t love the profits available in emergency water damage restoration? Now its time to get more water damage restoration jobs.
Thanking the home owner after a water loss?
You have finished up restoring a water damaged home. The home owner has been great to work with and the structural contractor has played ball. So what can you do to thank everyone involved? See what Steve suggests to one California SFS member that specializes in water damage restoration …
Doing “something extra” after cleaning her carpets …
Show care and concern for the well-being of your customer’s family and home by following this simple Procedure.
Get out your video camera
Can you show genuine concern for the customer’s belongings and protect yourself at the same time? This procedure shows how.
How and where do I find temporary fire restoration workers?
Finding quality people that are interested in on call work is challenging one Colorado restorer. Steve shares an answer that worked in his company …
Recession proof your restoration business
A free and open seminar presented by Phil Rosebrook, Jr. and Steve Toburen
An apology … and a clarification.
Steve pleads guilty, your Honor, but with both an explanation (justification?) and a promise to make things right for all you restoration-only SFS site members …