Do the right thing! In life and on the job.
What is the best way to “differentiate” yourself from your competition? Steve Toburen says displaying (and feeling) old-fashioned “care and concern” for your clients…
value added service
How to gracefully flip your customer’s “Thank you”!
When your customer says “Thank you” at the end of your job, how should you respond? I suggest flipping this exchange into a positive Moment of Truth with this reply.
‘Pre-orient’ your employees with these 4 Core SFS Principles!
4 key SFS concepts to orient employees regarding working in the customer’s home or business.
How to ‘convert’ an angry client into a Cheerleader!
Fixing a complaint just gets you “even” with your client. Why not invest a few minutes more and create a “Turbo Cheerleader” while you are there anyway?
Don’t let ’em get away without a fight!
Want to reduce your marketing cost and increase repeat sales? Calculate your customer lifetime value and you will get motivated for customer service.
Looks (and smells) great? It will sell fast!
Offer specialized services to deodorize real estate and you can lock up the real estate agent market. Sweet smelling properties sell fast!
“The best decision of my business life!” – Kevin Bunce, Allklean
Thank you Strategies for Success! You have helped me transform my little company into a ‘real business’.
How to create repeat customers
Repeat customers are the goal of any efficient business. What is your first step in creating repeat sales? Steve shares an often overlooked answer.
Back to basics with ‘just one thing’…
Manage your customer’s experience to be successful in restoration, residential, janitorial services, commercial, or concrete and tile & grout cleaning.
Display your ‘care and concern’ with “Immediate Action”!
Creating Customer Cheerleaders is all about how they feel about YOU … not the work. Value Added Service is based on little details. For example…
Success Profile: Chet Pharies- Lubbock, Texas
Chet Pharies whole heartedly recommends Jon-Don’s SFS training program to Restoration and Commercial companies. Your company can benefit too!
Strategies for Success Seminar- September, 2012 (Jon-Don Philadelphia, PA)
“Even though some material pertained to larger companies, the principles are the same for an owner/operator company such as mine. I now have a plan thanks to SFS and the priceless Jon-Don Team!”
Strategies for Success Seminar- August, 2012 (Jon-Don St. Louis, MO)
“This course provides everything it promises and then some. Day one alone is worth the price of the class and the rest is all gravy.”
Strategies for Success Seminar- July, 2012 (Jon-Don Seattle, WA)
“There is no other program or business coach in the industry that will do more to systematize your marketing your financials, your operations or your future success, period!!! The best part, there are no ulterior motives, or back of the room fire sales.”
Asking permission creates great Moments of Truth
You are a kind, generous person that delights in doing extra things for your clients AND at no charge. So why not get the credit for doing so and in the process create Cheerleader Customers? Steve shares a tip…