Carpet cleaners all over the world fall into the old “just gimme an estimate” trap with potential carpet cleaning customers. Fight back with this simple change in terminology …
How you dress influences how others view you and how you view yourself. There are few rules. See what works for you.
It drove me absolutely nuts when my company was blamed for the customer’s pre-existing problem(s)! However usually they (and I) were innocent victims of a weird psychological phenomenon I’ve dubbed … “Heightened Awareness Syndrome”! (HAS)
Your client is on the verge of giving you a firm “NO”. Steve’s suggestion … postpone that final decision until later.
To gain a long term client sometimes you need to work with their budget and cash flow in the short term. Steve shares some options…
No matter what your personal ‘COVID opinion’ is you should be ‘pandemic proactive’ and include your ‘health protocols’ in your Phone Format(s).
There is nothing more profitable in our cleaning and restoration industry than re-applying carpet protector. Agreed?
We now are living in the ‘no contact’ world of COVID-19! Home owners don’t want contact with anyone! How are you going to close the sale?
Properly implemented, this ‘Contact free’ pre-inspection concept can transform your business with a step-by-step remote pre-inspection.
COVID-19 has recently caused two huge tectonic shifts in American culture. Are you adapting?
Steve shares one word to never use with a customer along with a reminder on a much more neutral and less “accusatory” phrase.
Steve offers his favorite 3 step “closing the sale” technique. Try it for a few weeks … what do you have to lose? Give it a try!
What is of special concern? By focusing on what is “special” to your prospective client you seal the sale and create a future Cheerleader for your company.
Open access means less hassle for the customer and way more flexibility for you. Here’s how to get the key on commercial accounts.
Getting your foot in the door can be tough. Making the sale can be even tougher. Wouldn’t it be nice if there was a step by step guide on how to inspect your customer’s home and sell your services efficiently on a regular basis. We present the latest SFS Special Report: Carpet Cleaning Inspections That Sell!