Never ‘accuse’ your prospect of having a “problem”!
Steve shares one word to never use with a customer along with a reminder on a much more neutral and less “accusatory” phrase.
inspections
Closing the sale with Steve’s 3-step ‘AFO’ sequence
Steve offers his favorite 3 step “closing the sale” technique. Try it for a few weeks … what do you have to lose? Give it a try!
Give your clients multiple chances to buy “Additional Service Options”!
There is nothing more profitable in our cleaning and restoration industry than re-applying carpet protector. Agreed?
Seven words that book more jobs!
What is of special concern? By focusing on what is “special” to your prospective client you seal the sale and create a future Cheerleader for your company.
How to gain “Open Access” on commercial accounts
Open access means less hassle for the customer and way more flexibility for you. Here’s how to get the key on commercial accounts.
Carpet Cleaning Pre-Inspections That Sell!
Getting your foot in the door can be tough. Making the sale can be even tougher. Wouldn’t it be nice if there was a step by step guide on how to inspect your customer’s home and sell your services efficiently on a regular basis. We present the latest SFS Special Report: Carpet Cleaning Inspections That Sell!
Using a Telephone Format
The dreaded question of “how much?” meets it’s match in this Special Report.
How to respond to a “price request”
The potential customer asks you for your price. How do you respond? Steve shares his favorite commercial price request response.
A 5-Step “PreInspection Format”
Follow this 5-step Preinspection Format the first time you price any job to increase sales and make more Cheerleaders.
Seven smart reasons to make a pre-inspection
Does a residential cleaning preinspection save money or waste money? Consider these advantages for pre-inspecting new clients.
12 Secrets for a Smoother Running Restoration Business
Obviously no 12 point Report is going to cover everything you need for success in restoration, but our guess is you will find downloading “12 Secrets for a Smoother Running Restoration Business” well worth your time.
Do your clients think you are a “bait and switch” company?
IF your client has “clearly defined expectations” you will never be accused of being a “bait and switch” guy! Here is how to get there …
Sell more ASO’s by “fading away”…
Your client is on the verge of giving you a firm “NO”. Steve’s suggestion … postpone that final decision until later.
Using the “Triple F” Reply
Listen carefully: The vast majority of your “Why are you so expensive…?” customers don’t really care about price!
Clear, Honest, Open Communication is the key!
Communication systems help avoid costly misunderstandings and promote a professional, trusting relationship.