How can I reward productive employees?
Careful, calculated compensation plans can reward productive employees. Steve offers practical considerations for residential cleaners before diving in.
employees
How can I get my carpet cleaning techs to upsell?
An Oklahoma business owner wants to do right by his employees but is frustrated by their apathy and fear in selling carpet protector. Steve shares 7 steps that he used to super-charge his Scotchgard carpet protector sales …
Help out a local kid while you save time, money AND irritation!
A wise businessperson knows which fights are worth fighting. Your highly trained service technicians specialty should be making the Cheerleader for future cleaning sales. Support your crews (and avoid headaches) with this System.
Do you follow a 5-Step introduction sequence?
Help your technicians start off on the right foot with these simple introduction pointers.
“Hiring blind” can be a good thing
Most people depend too much on their sight – judging how a person looks to determine whether they fit the need. Here’s how you can be more objective when measuring job candidates.
Should I change over and pay commission?
Steve analyzes when a change in compensation may be indicated. Is salary or commission necessarily better? Which way should you lean?
Help your workers to stop ‘limping’!
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
The why (and how) of firing a marginal worker
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Why (and how) to reward your staff with Employee Recognition
Employees are a must for a full size business. How to keep them motivated? Employee recognition is more than just extra pay …
People (including your staff) LOVE money!
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
‘Clearly defining expectations’ for your employees
I’ve written reams on how to clearly define your CUSTOMER’S expectations. But what about your employees?
‘Pre-orient’ your employees with these 4 Core SFS Principles!
4 key SFS concepts to orient employees regarding working in the customer’s home or business.
When, why (and how) to FOCUS on a new hire…
The best time to create and build a new hire relationship? During and immediately after your hiring process! Here’s how …
Adding an ‘Employee Efficiency Bonus’
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Don’t ‘negatively surprise’ your workers!
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.