Should I change over and pay commission?
Steve analyzes when a change in compensation may be indicated. Is salary or commission necessarily better? Which way should you lean?
employees
Help your workers to stop ‘limping’!
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
The why (and how) of firing a marginal worker
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Why (and how) to reward your staff with Employee Recognition
Employees are a must for a full size business. How to keep them motivated? Employee recognition is more than just extra pay …
People (including your staff) LOVE money!
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
‘Clearly defining expectations’ for your employees
I’ve written reams on how to clearly define your CUSTOMER’S expectations. But what about your employees?
‘Pre-orient’ your employees with these 4 Core SFS Principles!
4 key SFS concepts to orient employees regarding working in the customer’s home or business.
When, why (and how) to FOCUS on a new hire…
The best time to create and build a new hire relationship? During and immediately after your hiring process! Here’s how …
Adding an ‘Employee Efficiency Bonus’
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Don’t ‘negatively surprise’ your workers!
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.
Tweak your weekly staff meeting
What do your employee’s take away from your staff meetings? Give them some homework.
Don’t be surprised when your ‘very best’ employee quits!
Even the best employee quits. What can you do? Take action now by changing the way you look at hiring and employee development.
Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
A few reminders on ‘staying small’…
There is no perfect answer. Carefully weigh the ‘risk/reward ratio’ of staying small NOW! (Not when it is too late to change your growth strategy.)
How to hire the ‘Very Best People’- Part 2
In this QuickTIP series I’m focusing on building a team of the Very Best People.