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employees

‘Pre-orient’ your employees with these 4 Core SFS Principles!

by Steve Toburen
orient employees to work in home and businessplace

4 key SFS concepts to orient employees regarding working in the customer’s home or business.

Categories quickTIPS Tags carpet cleaning training, customer service, employees, training, value added service Leave a comment

When, why (and how) to FOCUS on a new hire…

by Steve Toburen
new hire

The best time to create and build a new hire relationship? During and immediately after your hiring process! Here’s how …

Categories quickTIPS Tags employee retention, employees, hiring, stage play, training Leave a comment

Adding an ‘Employee Efficiency Bonus’

by Steve Toburen

Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.

Categories quickTIPS Tags accountability, carpet cleaning technician, customer cheerleader, efficiency, employees, goals, legal issues, motivating carpet cleaning technicians, motivation, recognition bonus, salary, Spot and Spill warranty, upselling 3 Comments

Don’t ‘negatively surprise’ your workers!

by Steve Toburen

Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.

Categories quickTIPS Tags attitude, carpet cleaning technician, communication, company morale, employee development, employee retention, employees, evaluation, management Leave a comment

Tweak your weekly staff meeting

by Steve Toburen
company meeting

What do your employee’s take away from your staff meetings? Give them some homework.

Categories quickTIPS Tags carpet cleaning technician, communication, employees, moment of truth, weekly staff meetings 4 Comments

Don’t be surprised when your ‘best’ employee quits!

by Steve Toburen
prepare for when employees quit

Even the best employee quits. What can you do? Take action now by changing the way you look at hiring and employee development.

Categories quickTIPS Tags carpet cleaning technician, employee development, employee retention, employees, hiring, recruitment Leave a comment

Reassure your clients with a ‘call-ahead’!

by Steve Toburen

Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.

Categories quickTIPS Tags call-ahead, carpet cleaning technician, cell phones, communication, efficiency, employees, Negative Moment of Truth, office staff, phone script, production, voicemail 2 Comments

A few reminders on ‘staying small’…

by Steve Toburen

There is no perfect answer. Carefully weigh the risk/reward ration of staying small NOW! (Not when it is too late to change your growth strategy.)

Categories quickTIPS Tags business sale, carpet cleaning business growth, employees, future, owner/operator, planning 2 Comments

How to hire the ‘Very Best People’- Part 2

by Steve Toburen
team building

In this QuickTIP series I’m focusing on building a team of the Very Best People.

Categories quickTIPS Tags employees, hiring, management, recruitment, training Leave a comment

How to hire the ‘Very Best People’- Part 1

by Steve Toburen
compare candidates

Simply hire reliable, focused, quality, ‘drama free’ individuals and your business (and life) will be fun again!

Categories quickTIPS Tags COVID-19, employees, hiring, hiring interview Leave a comment

‘Recruiting’ the Very Best People (Part 3)

by Steve Toburen

During your daily business routine constantly be on the look out for other companies employees that impress you.

Categories quickTIPS Tags employee development, employees, hiring, recruit Very Best People, recruitment Leave a comment

‘Recruiting’ the Very Best People (Part 2)

by Steve Toburen
let bad employees go

Adding the VBP to your team will require an ONGOING EFFORT to reach out and recruit the Very Best People!

Categories quickTIPS Tags employees, hiring, recruit Very Best People, recruitment Leave a comment

‘Recruiting’ the Very Best People (Part I)

by Steve Toburen
best candidates

Every day, you should be fighting/ clawing/ struggling and yes, COMPETING for the ‘Very Best People’ to join your business team!

Categories quickTIPS Tags accountability, COVID-19, employees, recruit Very Best People, recruitment Leave a comment

WHY you must not keep ‘Marginal Workers’ in your company.

by Steve Toburen

Here’s WHY (especially right now with so many great VBP unemployed!) you should never ‘settle’ for a marginal worker (MW)

Categories SFS Instructor’s Blog Tags employees, hiring Leave a comment

Will you be ‘shrewd’ or ‘inexperienced’?

by Steve Toburen
wise vs inexperienced

The ‘silver lining’ in this whole mess? Smart entrepreneurs will emerge from COVID-19 leaner, stronger and (potentially) more profitable than ever before!

Categories quickTIPS Tags advertising, bankruptcy, carpet cleaning financials, cash flow, COVID-19, employees, financial analysis, unemployment claims Leave a comment
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