Don’t you just hate those nasty call-backs and complaints after you are convinced you left the carpets looking great? (Especially when the customer wasn’t even there when you did the work! Grrrr …) Here is one great way to pro-actively solve this problem before it even starts …
A multitude of tiny MOTs combined together will create delighted Customer Cheerleaders that will produce millions of dollars in “downstream profits!”
Win Customer Cheerleaders by briefly explaining the cleaning process and how you are going to do it. Your goal is to give the home owner enough knowledge to FEEL in control.
Don’t get tripped up with price quotes, keep the conversation going with my two-step “How much?” reply. Here’s how it works…
Steve’s take on wearing shorts during the summer. Three factors to consider.
The beauty of the ‘3-Legged Stool Business Model’ is that each ‘leg’ supports and feeds the other two legs! Let’s examine this ‘3-Legged’ concept …
Let’s analyze the three synergistic ‘legs’ (business sectors) I recommend in SFS training.
Residential carpet cleaning is the toughest money in our industry! And yet it is the typical starting point for most into the Cleaning and Restoration industry. (Including me!)
How many times have you had a residential carpet cleaning customer apologize to you for the condition of her carpets? This can be treacherous ground. This week’s quickTIPS shares a great response that will turn a negative in to a great positive Moment of Truth …
Show appreciation to your commercial clients by making them look good to their employees AND give yourself a “burst of business” in your slow residential months of January, February and March.
The Production Day Sheet details out all the key information to your tech for a given work day.
Everyone is happier when they have an established routine for the day and know precisely what is expected of them.
It can be ohhh so tempting to be over zealous in jamming one more job into the morning or afternoon. Even if it means sacrificing true “punctuality”.
Pre-orient your customers on what to expect while also giving them Additional Service Options.
Let’s check out some of the resources that this site (and our SFS seminar) can offer you to keep the cash coming in!