“How can I build up carpet cleaning in my janitorial business?”

A San Diego janitorial contractor wants to move into the lucrative world of carpet cleaning and needs helps. As usual, Steve rides in to the rescue but needs everyone’s help!

How to deal with “I wanna a price now” callers!

Any phone script needs tweaking now and then… Steve Toburen’s SFS carpet cleaning phone script is due for a little fine tuning of its own. With these modifications you now have the option of giving a price over the phone and STILL book the job!

Poker chips create positive ‘Moments of Truth’ in a carpet cleaning pre-inspection.

Home owners blossom when they see your technician paying attention to what they say. The very best way to show you are really listening? Take “Immediate Action”! Read on for a simple but highly effective “Moment of Truth” when “pre-inspecting” before the carpet cleaning …

Cut your home owner complaints by placing this “Spot and Stain Card” after the cleaning!

Don’t you just hate those nasty call-backs and complaints after you are convinced you left the carpets looking great? (Especially when the customer wasn’t even there when you did the work! Grrrr …) Here is one great way to pro-actively solve this problem before it even starts …