Not all successful companies need to “get BIG”. A proven Colorado cleaner needs help in scaling things back into a manageable size. Steve offers a shoulder to cry on and shares his firsthand experience of what to do when your cleaning business gets out of control.
Get off on the right foot with Momma and everyone will be happy. And especially you as you create “Employee Cheerleaders” who seldom quit!
All too often your front line employees can create their “own little kingdoms” by not consistently following company procedures. Tactfully add “Employee Accountability” with this week’s QuickTIP …
So should you incorporate to protect personal assets? We can’t say as a) no one here is an attorney PLUS b) we don’t know your personal situation. But a few thoughts …
How you phrase a simple customer request can have a dramatic effect on the all-important relationship between client and company.
A local Dallas carpet cleaner is already successful as a “prestige priced”, high end owner-operator. But now he is questioning his business model and his future …
Business needs to be about more than just making money. Simply put, your carpet cleaning employees need fun in their work day and what is more fun than a good-natured competitive contest?
So what if your “on-call” workers decide to file for unemployment? Steve can’t (won’t) give legal advice but as usual he has a few observations. After all, when does he not have an opinion!
Steve focuses on what is probably the most common and certainly most agonizing question facing carpet cleaning owner-operators …
How can you make sure your company’s telephone procedures are on track? Put on your “Customer’s Eyeglasses” through your ears. See how …
“Quality Check” calls made the day after the cleaning service are a great way to verify that the home owner is delighted. (If you aren’t doing them, start now!) However, this week’s quickTIP shows how to “double dip” with your Q/C calls by creating a positive Moment of Truth for your technicians.
Working commercial night jobs can be physically exhausting and emotionally demoralizing. See what Steve recommends to one poor soul who has had enough …
Simply and easily help your honest carpet cleaning employees “stay honest” while also streamlining your payroll and accounting procedures.
All of us need a shoulder to cry on. Steve explains that while a partner may help you now it will be some very expensive emotional support down the road …
When the boss decides to start working on the business instead of on the truck, this leaves a gaping hole … Such are the pains of success!! Steve offers his insights.