Everyone wants success but few ever find it. Bill goes down deep into the human psyche with some soul searching questions about what motivates you as a business owner. Fortunately for all of us there are answers to be found inside us …
Chuck Violand explores the similarities between the relationship of a courting couple and you with your employees, customers, suppliers, and other business “partners” who support you every day.
Increased sales can bring growing pains that have destroyed many small business contractors. Here is some help …
A Portland janitorial service manager deals with the frustrating plague of techno-addiction. What is YOUR policy on cell phones and their usage in the field? Steve gives his preferred guidelines.
It is simple- to get respect you have to give it first. Harried business owners especially need to be wary of breaking this rule. Consider carefully Chuck’s thoughts on enhancing your “respect earning potential”…
Don’t you just hate those nasty call-backs and complaints after you are convinced you left the carpets looking great? (Especially when the customer wasn’t even there when you did the work! Grrrr …) Here is one great way to pro-actively solve this problem before it even starts …
Increase profits and efficiency (and lower your blood pressure!) when you avoid missing equipment on the job by insisting on “Red Tagging” the steering wheel!
Three steps to keep your field technicians motivated in the endless pursuit of making the cheerleader. Hint- a fun combination of cash and public acknowledgement.
Many entrepreneurs struggle with verbalizing their gratitude to others. SFS instructor Chuck Violand shares why saying “thank you” is so important and how you can do so …
Create positive Moments of Truth for both the home owner AND your employees by scheduling two person crews for residential carpet cleaning.
A “day before” Confirmation Call creates efficiency and profitability for you. Even better, it is a great positive Moment of Truth for the home owner…
Nothing is more important to your financial future (and personal happiness) than finding stellar employees that “buy in” to your business vision.
You’ve worked really hard to polish your company image. Don’t let bad cell phone habits bring it down. Get started with these TIPS from the frontlines of a really successful carpet cleaning operation.
Ready to hire your first employee? Or maybe due to expansion you are eying the possibility of hiring more. Steve highlights the benefits of using part-time help.
Steve revisits the thorny topic of feeling torn between the undeniable ease and lack of problems of not having employees versus the advantages of not just “owning a job” and being “chained to the scrub wand”.