Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
carpet cleaning technician
STOP ‘settling’ for less than the ‘Very Best People’!
Get out of your ‘hiring comfort zone’ and stop ‘settling’ for marginal employees! Doubt me?
How to develop ‘loyal’ employees…
No quality person will build their career ONLY on high wages. And yes – you do need and want great employees.
Do you look forward to your day?
Far too often we just sort of let circumstances and chance determine our life. As a new calendar year approaches Steve offers some points to ponder…
The SFS ‘3-Legged Stool’ Business Model
Let’s analyze the three synergistic ‘legs’ (business sectors) I recommend in SFS training.
Encourage teamwork with ‘a day on the truck’
Boost teamwork between office staff and your front line cleaning technicians. Bring peace to your residential cleaning or restoration company by switching jobs for the day …
Can you have the ‘best of both worlds’?
Can you find your profitable “Sweet Spot” in the cleaning and restoration industry without hiring full-time workers?
WHY (and HOW to) START building a ‘Critical Mass Business’
Steve offers 5 tips to start growing into a CMB today.
Are you STILL ‘hiding out’ on the truck?
How can you define your ‘highest and best use’ in business, and thus guarantee your family’s future financial security?
How to ‘gently fire’ an employee
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Help your workers to stop ‘limping’!
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
Empower your employees to follow PPE procedures
When a worker “owns” their personally assigned PPE they will be much more likely to care for it and follow PPE procedures.
Adding an ‘Employee Efficiency Bonus’
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
The Power of Habit
What if there was a way to create and promote ‘good habits’ within your company without anyone knowing?
