Silently remind your client about buying protector
Many of your long time customers may not even KNOW you offer carpet protection. Routinely remind them about ScotchGard and you’ll Make More Money!
cleaning equipment
Cleaning carpets in winter- YUCK!
Winter is on the way! So how can you keep those residential jobs coming in even during the most foul weather? By displaying care and concern for your client’s home …
End your “missing tool” problem forever!
Nothing ticked me off more than a phone call like this: “Steve, don’t yell at me. But I can’t change out a plugged jet on my carpet wand because there is no wrench on this van.” Read on to see how we fixed this recurring issue …
Cut your stress with Red Tags!
Increase profits and efficiency (and lower your blood pressure!) when you avoid missing equipment on the job by insisting on “Red Tagging” the steering wheel!
Can you impress your client with a flashlight?
Home owners decide if you have done a good job or a bad job based on how they FEEL about you. So the more “care and concern” you show for their home the better. Steve shares a neat little “prop” that helps you create Customer Cheerleaders!
Just starting and a bit scared …
Let’s see if we can help a “new boy” in Reno. He started out on the right track by picking a great industry IF he “does it right” …
How can I help? Should I?
The homeowner/ carpet retailer relationship is a difficult and thorny one. Then along comes an unsuspecting carpet cleaner who just wants everyone to get along …
New cotton “towels”! Carpet cleaners should never use (or say the word) “rags” on the job!
The condition of your equipment represents the image of your company. Here is one example of how to always make the best impression by “double-dipping” …
Surviving winter’s challenges!
The logistics of working in snow, ice and freezing temperatures can be miserable! Yet you got to pay the bills. These tools will make it easier.
Help out a local kid while you save time, money AND irritation!
A wise businessperson knows which fights are worth fighting. Your highly trained service technicians specialty should be making the Cheerleader for future cleaning sales. Support your crews (and avoid headaches) with this System.
Keeping your equipment shiny and pristine!
You want to take the dirt OUT of your client’s home, not bring more IN! This week’s QuickTIP shares how to always keep your equipment clean …
Place your Air Movers correctly to get more residential carpet cleaning work
Make Cheerleaders in residential carpet cleaning before you even turn on your truckmount. How? Give your customer “the Illusion of Control”.
Help your workers to stop ‘limping’!
Are you tired of always having to rush into the fray every time your employees face an issue? Remember, “make it easier to do it right”!
Don’t let THEIR problem become YOUR problem!
Prep the home owner by interviewing them on your outside water options during the booking phone call.
How to protect your truck mount from freezing
Stop worrying this winter. Steve shares a great tip to keep your van warm and avoid down time and costly repairs.