Should I “stoop to the level” of my cut-throat carpet cleaning competitors?

After moving to Georgia a carpet cleaner is finding it difficult to get the old cash flow started again. Instead of screaming “Get out there and sell!” Steve says to begin at home with the old-fashioned concept of “frugality” …

A wounded carpet cleaner’s cry for help …

All of us (and especially you solo owner operators) should think about the fragile line between good health and winding up disabled in just one instant. And we’re not just talking health. Instead, think what would happen to your family’s economic security if you lose one, two, three or more months of work …

Can I charge a premium for after hours commercial cleaning work?

Steve,

Just a short question.  I’ve always felt like I should be able to charge a premium rate for night or weekend work. However, when I bring this idea up to other carpet cleaners they act like I’ve hit on their mother!  What did you do and if you did charge more, how much over your regular rates was it and did you get any resistance?

Perplexed in Toledo

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Scared by the “big bid”?

Large scale institutional work can provide a great “base” for your business. Or it can destroy it! Steve gives some great “look before you leap” counsel that any company can use …

How can I get my carpet cleaning techs to upsell?

An Oklahoma business owner wants to do right by his employees but is frustrated by their apathy and fear in selling carpet protector. Steve shares 7 steps that he used to super-charge his Scotchgard carpet protector sales …

How your carpet cleaning or restoration company can not only survive but prosper with “Situational Awareness”!

Complacency, routine and arrogance have destroyed companies much bigger and (at one time) more successful than your cleaning or restoration operation. So how can you survive and even prosper in today’s extremely challenging business environment? Steve shares the concept of “S/A” …