Everyone talks about it- but what exactly does “great customer service” consist of? After 40 years in the industry Steve shares his take on the question …
When the boss decides to start working on the business instead of on the truck, this leaves a gaping hole … Such are the pains of success!! Steve offers his insights.
It’s just tough to build a “real business” without adding employees. In this industry, without employees, chances are all you will ever own is a very good “job”.
All of us (and especially you solo owner operators) should think about the fragile line between good health and winding up disabled in just one instant. And we’re not just talking health. Instead, think what would happen to your family’s economic security if you lose one, two, three or more months of work …
Steve,
Just a short question. I’ve always felt like I should be able to charge a premium rate for night or weekend work. However, when I bring this idea up to other carpet cleaners they act like I’ve hit on their mother! What did you do and if you did charge more, how much over your regular rates was it and did you get any resistance?
Perplexed in Toledo
This form will start you on designing your very own “Marketing Plan”. Even better, Bill Yeadon will review and comment on your completed Check List- for FREE!
Build a niche by specializing in fixing fine fabric problems. Are you ready for the lucrative world of fine fabric cleaning?
Big Billy Yeadon shares how to increase your share of a $41,000,000,000.00 (that’s a whole lot of zeros!) market that many other cleaners are missing out on … the lucrative world of pet care.
Can you be successful without enduring the inevitable agonies of hiring employees? Absolutely. But if you fly solo you must make a few adjustments.
Just what is a Critical Mass Business and how can you make it work for you?
Keep negative thoughts at bay when you don’t get the job. Here are some realistic options.
Chuck talks about two struggles: Employee “pushing versus pulling” and how to resolve the eternal “short term versus long term” financial issues. Read on…
When your customer says “thank you” how do you reply? Steve reminds us to “keep it positive” while reminding your client about reviewing you online.
Water mitigation expert Ivan Turner shares why blindly following the crowd is dangerous. Plus he shares some innovative restoration marketing ideas learned from the late Sam Walton…
Many restoration owners get derailed in their search for success. Why? Chuck goes deep inside the human psyche for answers that we can use everyday.