Do the right thing! In life and on the job.
What is the best way to “differentiate” yourself from your competition? Steve Toburen says displaying (and feeling) old-fashioned “care and concern” for your clients…
common courtesy
Creating Cheerleaders through courteous driving …
Today, right now thousands of negative Moments of Truth are being created by thoughtless carpet cleaning technicians recklessly speeding on the way to their next job! Don’t let your people be among them …
Always Ask a ‘Courtesy Question’
Stop ‘barging in’ on people on the phone without ‘knocking’! instead, use this ‘Courtesy Question’ to get permission first!
The ‘why’ (and ‘how’) of courteous business driving
Your ‘moving billboards’ must be driven safely, responsibly AND courteously! Just what is courteous business driving anyways? We share 5 tips.
Winter safety reminders BEFORE the snow hits!
Always give priority to winter safety! No matter how busy your cleaning schedule you still must work safely and efficiently.
Surviving service vehicle winter driving
Your toughest winter problem? Driving on snow packed and icy roads! So pay attention to these safe winter driving for service vehicles reminders.
Why (and how to) ask permission BEFORE “intruding”…
Good manners and common sense go a long way in making Cheerleaders. For example, know how to ask permission …
Steve’s “TOP TEN” Good Manners List
Do you (and your employees) follow this “respectful” Good Manners Checklist?
Drive safely to win more clients!
How’s your driving? Four tips to drive safely and win new cheerleaders for your company. Consider these points in your next company meeting!
Give your cleaning and restoration clients the “Royal Treatment”!
Extending “uncommon courtesy” to people doesn’t have to be complicated or flashy. But it sure can make someone “feel like a king!”
A high class technique to create restoration Cheerleaders
Give that final boost to your restoration job with this elegant touch that truly is “fit for royalty”! Will the customer remember you and your fun antics? Definitely. Will they tell others about your services? IF you gave Value Added Service and then close the project with this “white glove” treatment, they will sing your praises from the roof tops!