Boost your technician’s morale!

“Quality Check” calls made the day after the cleaning service are a great way to verify that the home owner is delighted. (If you aren’t doing them, start now!) However, this week’s quickTIP shows how to “double dip” with your Q/C calls by creating a positive Moment of Truth for your technicians.

Do college graduates make good carpet cleaning employees?

College can be a wonderful gift and a great opportunity. OR it can be a four, five or six year party that wastes time and money. After reading a New York Times article Steve reflects on today’s cleaning workforce …

4 Reasons to Get Serious About Cleaning Commercial Carpet

Commercial Cleaning still requires you to address unique Emotional Dynamics. However Value Added Service is still just as important. Jeff Cutshall offers you his help to make a living in the Commercial Carpet Cleaning market.

Are you burning out cleaning???

Jon-Don’s “Value Added Service for Technicians” seminar coordinator, Jeff Cutshall, shares a semi-humorous take on signs of impending burnout. Over the years Jeff has culled these symptoms from his students and your employees …