Be smart. Choose your words wisely when speaking with Customers. Steve gives three examples to put into practice today.
Even the best new recruits need training. Steve provides tools to train your new employees and get them started right!
Clients sing your praises when they have been super impressed with your work. How can you make this happen today and EVERY day?
Careful, calculated compensation plans can reward productive employees. Steve offers practical considerations for residential cleaners before diving in.
IF your techs treat a devastated home the same as they do a normal residential cleaning then they will create “a disaster for your company”!
All customers want to FEEL like they are in control! Here’s how you can give them the “ILLUSION of Control”…
The “Let me check with…” response is usually an “evasion tactic” to avoid the more accurate (but extremely adversarial) customer reply, “You are waaaaaay more expensive than the other guys!” What should you do?