Give your clients the “why and what”
Improve your face to face time with clients. Make your great service even better by providing information that the customer can appreciate and use.
people skills
Living Respectfully – Part 2
Showing respect for someone doesn’t have to be grand and flashy. There are countless, every-day ways in which it can be demonstrated.
Living Respectfully – Part 1
As a business owner or manager you can easily overlook the influence your actions have on the behavior of your people.
Escaping Groundhog Day Management – Part VIII
When we fail to hold ourselves accountable, we turn to blaming outside forces for our situation. And yes, blaming others is when we unknowingly commit ourselves to our very own Groundhog Day.
Painting Your Success- Part 4
Ivan Turner brings this four-part series to a conclusion with a well illustrated summary. Whether you are an experienced or very new business owner, YOU are responsible for painting success in your work.
Don’t disrespect “followership”- Part 2
“Followership” plays an important role in being an effective leader. Chuck Violand shares three more suggestions to help you develop your followership skills.
Don’t disrespect “followership”- Part 1
While leadership is all the rage, Chuck Violand thinks it’s time to build a case for followership. After all, following is a critical component of being an effective leader.
So what “Success Skills” are you lacking? (Part I)
Sure, nobody cleans better than you do. Wonderful! We salute your hard work! And yet, are you still struggling after all these years? In this series Chuck Violand shares a few possible reasons why…
To solve problems: “Less can be more”
How many times have you screamed, “Don’t just stand there- DO SOMETHING!” SFS instructor Chuck Violand explains the best strategy may be to “do nothing”…
Hiring the ‘right’ cleaning and restoration techs
IF you are going to hire employees you must “do it right”. Steve shares one great tip on where to find them …
Don’t be a “Chief Problem Solver”- Part II
So Chuck has weighed in earlier on why you need to get out of solving every single problem for your employees. Yet you are probably already there! So how do you get out of being a “problem solving Sugar Daddy”? Follow these four steps to relief…
So what type of crew members do you want to employ on your carpet cleaning “sail boat”?
What type of employees do you want? Easy, you say, “The very best!” Not so fast here. Chuck Violand shares how the size of your company will determine the profile of the employee you want to go “sailing” with you on some very choppy cleaning business seas!
“Information age” to the “conceptual age”- where do I fit in?
You may be “just a carpet cleaner” but have you ever been accused of being “a blue-sky person”? Do you recall information better when it is explained in story form? Have you noticed that one of your child’s favorite sayings is “Mommy, read me a story?” If your head is nodding up and down, you are going to love this book.