Always “plant a seed” before leaving…
Sure, you will hit “rejection”. Expect it! But don’t give up easily! First, “smoke out” their true objection and try to get to “yes”. Then is you still can’t close the deal leave the door open…
selling
So what all can I “up-sell” to the home owner?
Every carpet cleaner wants to make the maximum profit out of each job. But there are pitfalls along the way for those who get a bit too greedy. (Don’t ask Steve how he found this out!)
How to close the deal in a video chat ‘pre-inspection’.
We now are living in the ‘no contact’ world of COVID-19! Home owners don’t want contact with anyone! How are you going to close the sale?
How to do a ‘pre-inspection’ by video chat
Properly implemented, this ‘Contact free’ pre-inspection concept can transform your business with a step-by-step remote pre-inspection.
Never ‘accuse’ your prospect of having a “problem”!
Steve shares one word to never use with a customer along with a reminder on a much more neutral and less “accusatory” phrase.
Using “Show and Sell” to get new commercial accounts!
“Reach out” to commercial property managers by discovering and then fixing their problem areas- for FREE! Steve shares four proactive “show and tell” secrets that will win you long term contracts…
I sold my restoration company for 22 times MORE than I paid for it!
Do you have an “exit strategy”? This successful restorer sure is glad he took action after attending SFS some 10 years ago.
“Clearly defined expectations”= less problems!
By “pre-communicating” both you and your client 1) avoid ugly surprises and 2) develop a mutually respectful professional relationship.
Should I hire a whole bunch of part time salespeople?
A brand new commercial cleaning business owner wants to “blast” his sales area with a focused short-term team. Good idea? Steve and Chuck give feedback.
Living Respectfully – Part 2
Showing respect for someone doesn’t have to be grand and flashy. There are countless, every-day ways in which it can be demonstrated.
Living Respectfully – Part 1
As a business owner or manager you can easily overlook the influence your actions have on the behavior of your people.
Help me implement the Stay Beautiful program!
Steve gives his quick review of what the Stay Beautiful program is and how it works. Use this program to 1) retain your customers, 2) maintain cash flow and 3) raise the value of your business.
Just because its old doesn’t mean its no good …
The “oldies but goodies” are often the best and not just in music either. For example, thinking on marketing …