A North Carolina SFS member is getting resistance from customers who don’t want to give up their credit card information for the regular monthly service agreement amount. Steve reminds him that many people are more comfortable with a second option …
To gain a long term client sometimes you need to work with their budget and cash flow in the short term. Steve shares some options…
Steve gets a surprise (and a lesson) in his Credit Card statement.
It is YOUR money! So stop feeling guilty about asking for it. Steve shares a key technique to stay on top of your receivables!
After you finish the job your customer now has “possession” of your completed service. BUT they also still “have your money”! How does a cleaner get paid … ?
Steve gives his quick review of what the Stay Beautiful program is and how it works. Use this program to 1) retain your customers, 2) maintain cash flow and 3) raise the value of your business.
The facts are in- your customers will buy more when they can pay with a credit card. Plus you get virtually instant payment instead of having to bill the client. But how can you process credit cards without a fixed terminal? Steve borrows some great resources from an old friend …
One veteran professional carpet cleaner in California has been debating the pros and cons of offering the credit card payment option to his clients. Steve helps him realize he has already sub-consciously decided …