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legal issues

Worried About Unemployment Claims …

by Steve Toburen

So what if your “on-call” workers decide to file for unemployment? Steve can’t (won’t) give legal advice but as usual he has a few observations. After all, when does he not have an opinion!

Categories Steve's "Bleeding Hearts" Advice Column Tags carpet cleaning technician, employees, fire and water damage restoration business resource, fire restoration, lawyers, legal issues, unemployment claims Leave a comment

Should I change over and pay commission?

by Steve Toburen
commission or salary

Steve analyzes when a change in compensation may be indicated. Is salary or commission necessarily better? Which way should you lean?

Categories Steve's "Bleeding Hearts" Advice Column Tags commission, employee retention, employees, financial analysis, legal issues, production, recognition bonus, salary Leave a comment

People (including your staff) LOVE money!

by Steve Toburen

We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!

Categories quickTIPS Tags carpet cleaning technician, cleaning business profit, commission, employees, legal issues, motivating carpet cleaning technicians, motivation, production, recognition bonus, salary Leave a comment

Adding an ‘Employee Efficiency Bonus’

by Steve Toburen

Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.

Categories quickTIPS Tags accountability, carpet cleaning technician, customer cheerleader, efficiency, employees, goals, legal issues, motivating carpet cleaning technicians, motivation, recognition bonus, salary, Spot and Spill warranty, upselling 4 Comments

Take action now to make your receivables easier!

by Steve Toburen

It is YOUR money! So stop feeling guilty about asking for it. Steve shares a key technique to stay on top of your receivables!

Categories quickTIPS Tags cash flow, cleaning pricing profit, credit cards, deadline, finances, financial analysis, getting paid, legal issues, repeat carpet cleaning customers, stage play Leave a comment

How can I avoid “wacko” clients after buying a carpet cleaning business?

by Steve Toburen

A new carpet cleaning business is concerned that every customer will be off their rocker. See Steve’s reply …

Categories Steve's "Bleeding Hearts" Advice Column Tags business sale, complaints, customer concerns, legal issues, new carpet cleaner, new carpet cleaning business, repeat carpet cleaning customers Leave a comment

Business Bullies – Part 3

by Chuck Violand

Bullying contaminates your company culture, undermines the morale of your people, and weakens your competitive position!

Categories SFS Instructor’s Blog Tags attitude, Business Bullies series, carpet cleaning technician, communication, emotions, employee development, employee retention, employees, legal issues, management, perception, vocabulary Leave a comment

Business Bullies – Part 2

by Chuck Violand

Research indicates workplace bullying behaviors fall into four very broad categories, two of which are addressed this week.

Categories SFS Instructor’s Blog Tags attitude, Business Bullies series, carpet cleaning technician, communication, competition, employee development, employee retention, employees, legal issues, management, perception Leave a comment

Who should pay for my techs training and certifications?

by Steve Toburen

A Memphis cleaner plays with his options of how not to get hung out to dry by his new technicians. Will it work? What else should he take into account? Steve weighs in.

Categories Steve's "Bleeding Hearts" Advice Column Tags carpet cleaning technician, certification, employee development, employee retention, employees, lawyers, legal issues, salary, training 2 Comments

Gently ‘encourage’ marginal employees to move on!

by Steve Toburen

Nothing is more important to your financial future (and personal happiness) than finding stellar employees that “buy in” to your business vision.

Categories quickTIPS Tags carpet cleaning technician, carpet cleaning training, employee retention, employees, hiring, legal issues, recognition, training Leave a comment

Getting paid in restoration insurance losses

by sfs

What is a “valid assignment of benefits” and how does it affect payment from the insurance compnay for my fire restoration work? We get you started.

Categories SFS Instructor’s Blog Tags Assignment of Benefits, fire and water damage restoration business resource, fire restoration, getting paid, insurance adjusters, insurance loss, legal issues, non-performing customer, photo journal 1 Comment

Is this considered breach of contract?

by sfs

Just how long does an insurance company have to pay a duly processed bill? And how can a restoration contractor prevent getting hung out to dry?

Categories SFS Instructor’s Blog Tags finances, fire and water damage restoration business resource, fire restoration, getting paid, insurance, insurance adjusters, insurance agents, insurance loss, lawyers, legal issues Leave a comment

Is a “texted” authorization legal?

by Steve Toburen

Here is one “much better than nothing” solution to those late night water losses where no one is available to sign a contract or written authorization. Read on to save a lot of money on future losses…

Categories SFS Instructor’s Blog Tags communication, emergency water damage, fire and water damage restoration business resource, getting paid, insurance adjusters, insurance loss, legal issues, oral contracts Leave a comment

Who’s going to pay for this emergency water damage job?

by sfs

The property manager didn’t sign an authorization form for the emergency water damage work. Now what?

Categories SFS Instructor’s Blog Tags emergency water damage, fire and water damage restoration business resource, getting paid, insurance, insurance loss, legal issues, oral contracts, property managers, water damage restoration Leave a comment

What medical questions can I legally ask?

by Steve Toburen

A Texas restoration contractor needs help on complying with the confusing medical documentation laws. Steve reaches out to the experts…

Categories Steve's "Bleeding Hearts" Advice Column Tags carpet cleaning technician, disaster restoration, employees, fire restoration, health, hiring, hiring interview, legal issues Leave a comment
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