How to achieve success as an owner-operator!
“Small” decisions can determine your fate as a owner operator in the cleaning/restoration industry.
insurance
Are you a ‘gambler’?
Life is a gamble every day. And starting/ building/ running a small service business even more so! How can you improve YOUR safety net … ?
“What happens IF…?”
The single most important “working safety” rule is a simple one-size-fits-all question…
How do you know when to walk away from a customer?
Knowing when to walk away is critical for all service industry professionals. For restorers dealing with insureds even more so.
How can I compete with the dreaded preferred vendor?
Restoration preferred vendors have transformed the water damage mitigation world for the small independent restorer … and not for the better!
Get your staff up-to-speed on Insureds NOW!
IF your techs treat a devastated home the same as they do a normal residential cleaning then they will create “a disaster for your company”!
What should I include in an “agent introductory letter”?
Face to face selling is almost always the best. Chuck and Steve provide insights to a disaster restoration company on how to start off right.
Is this considered breach of contract?
Just how long does an insurance company have to pay a duly processed bill? And how can a restoration contractor prevent getting hung out to dry?
Who’s going to pay for this emergency water damage job?
The property manager didn’t sign an authorization form for the emergency water damage work. Now what?
The owner won’t sign over the insurance check- HELP!
A recent USA Today survey says 21% of homes in the US are worth less than the mortgage. Steve tells you how to protect yourself BEFORE you start remediation on these “underwater” houses that are really flooded!
Lovin’ that new technology
As one of the oldest of the baby boomers I am not the first to jump on new technology. C’mon there is nothing wrong with 8 track players. But those techno geeks finally came up with something cool and easy to use.