Adjusting your Phone Format(s) for the Pandemic
No matter what your personal ‘COVID opinion’ is you should be ‘pandemic proactive’ and include your ‘health protocols’ in your Phone Format(s).
family safety
COVID-19 and your business…
I never imagined I’d be sending you a QuickTIP on… COVID-19! This virus has quickly upended our society in so many ways.
The life you save may be your own! (Or your customer’s life!)
Any death is a tragedy. But when people are killed from blowing off basic safety rules it is just so maddeningly senseless. Avoid this dangerous gas …
Home owners love technicians who love pets!
You can’t go wrong focusing on customer’s kids and pets. Steve shares how he programmed in some “pet positive” Moments of Truth into his technician’s daily routine …
STOP procrastinating on firing a bad employee! Part 2
The TOP TWO REASONS to get loser people out of your business (and life) NOW!
“What happens IF…?”
The single most important “working safety” rule is a simple one-size-fits-all question…
Avoiding the “silent killer”! (Carbon Monoxide)
Listen carefully here: Carbon Monoxide is a very real danger to you, your employees AND your customers.
Avoid dangerous carbon monoxide poisoning
Develop a solid and consistent work routine that avoids carbon monoxide.
Are you loved?
In the grand scheme of things all business challenges and issues (even as overwhelming as they may feel at the time) pale in comparison to the loss of love or to debilitating health.
Protect your customer’s floors
Nothing introduces “bad feelings” faster than a technician who appears as it they don’t care. So show some respect to ALL your customer’s flooring!
Making your Photo ID badges even better!
Wearing a simple photo ID badge calms your first time client’s silent fears and is a great Moment of Truth. Now Steve weighs in on how to get even more traction out of ID badges!
Cautiously addressing the client in her home
A female home owner is VERY nervous with unknown technicians working in her inner sanctum. Be aware of the clients need for control of the situation and you will “clean up” in residential carpet cleaning!
Avoiding the “Mirror Test” in hiring employees
Too many of us hire with this criteria: 1) Blow on this mirror. 2) Is the mirror fogged? 3) Yes? Great- you are hired! Steve analyses the moral, ethical and financial implications of hiring the wrong person.
Creating low-cost “little marketers”
Every carpet cleaner wants to make a great first impression and prepare the way for repeat sales. How can the customer’s children assist in this endeavor? Read on for a simple but effective tip.
Create Cheerleaders by winning over the kids!
Use this tip to keep the kids safely occupied while you clean. And who knows… maybe little Johnny will beg Mommy to have you come back again real soon!