Should I change over and pay commission?
Steve analyzes when a change in compensation may be indicated. Is salary or commission necessarily better? Which way should you lean?
salary
People (including your staff) LOVE money!
We all want excited, motivated employees that are “invested” in the future of our business. The single best, cheapest and most effective motivational technique? Public Recognition! BUT money talks too!
Adding an ‘Employee Efficiency Bonus’
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Motivate employees with more than “just a pay check”
Employees apply for a job because they need a paycheck. Motivate employees to stay and prosper for these reasons.
Encourage your employees to “earn more”!
Create ways for your employees to earn more while increasing revenue for the company as well. A win-win for everyone!
Who should pay for my techs training and certifications?
A Memphis cleaner plays with his options of how not to get hung out to dry by his new technicians. Will it work? What else should he take into account? Steve weighs in.
How can I hire someone who hasn’t applied?
Turnover is par for the course in Carpet Cleaning and Restoration companies. However there really are good employee candidates out there. Steve offers some suggestions for finding (and holding on to) the best.
How should I bonus my techs for “up-sells”?
This is a great question and I don’t mean to dodge it but my answer really depends on the profit margins you are working with on “additional services”. Here’s my analysis …
“How can I end this with dignity?”
An SFS graduate now realizes that going into business with his Dad wasn’t the best option. How can this cleaner now fix things in his company and at the same time not destroy his family relationship?
Consider part time instead of full time workers
Ready to hire your first employee? Or maybe due to expansion you are eying the possibility of hiring more. Steve highlights the benefits of using part-time help.
How can I motivate my sales staff?
A California cleaning, restoration and flooring sales company owner is struggling with “demotivated” sales people. Steve shares some principles on how to run an upbeat sales meeting and how to help your staff (or you!) sell more jobs!
How can I increase the cleaning frequency of our accounts?
How can a big city commercial cleaner tie-up his commercial customers for the long-term and avoid back-breaking restorative cleanings? Zoned “Maintenance agreements” are the answer but how should he structure (and sell) them? Steve weighs in …
How should I pay an outside commercial cleaning sales rep?
A commercial cleaning firm is facing problems with a recently hired outside commercial rep. Steve tells them what they should have done and still can do!