How can I increase the cleaning frequency of our accounts?

How can a big city commercial cleaner tie-up his commercial customers for the long-term and avoid back-breaking restorative cleanings? Zoned “Maintenance agreements” are the answer but how should he structure (and sell) them? Steve weighs in …

How should I pay an outside commercial cleaning sales rep?

A commercial cleaning firm is facing problems with a recently hired outside commercial rep. Steve tells them what they should have done and still can do!

Carpet cleaning technician pay- commission vs. hourly? What to do?

It is just one of the cleaning industry’s “eternal questions”. Where is the “sweet spot” in compensating my employees? What is the simplest and most cost effective way to motivate technicians while still letting the company make a profit? Steve shares a few thoughts with a Richmond, VA carpet cleaner …

How can I get my carpet cleaning techs to upsell?

An Oklahoma business owner wants to do right by his employees but is frustrated by their apathy and fear in selling carpet protector. Steve shares 7 steps that he used to super-charge his Scotchgard carpet protector sales …

Facing the challenge of hiring your first tech? (Part 12)

You’re not alone. John and Meg Burdick are working their way through expanding their cleaning business. Share their thrills (and challenges) in “Meg’s Story”…