How analyzing each complaint can ‘tune up’ your company

A complaining customer is just a wake up call to “tune up” your company. But before you can make these positive changes you need lots of “Why, When, Where, What and HOW?” answers.

Should I hire a whole bunch of part time salespeople?

A brand new commercial cleaning business owner wants to “blast” his sales area with a focused short-term team. Good idea? Steve and Chuck give feedback.

Escaping Groundhog Day Management – Part VII (Discipline)

We’ve discussed the first two sub-categories of discipline: 1) The ability to execute and 2) to hold yourself accountable. Now let’s finish up with this last characteristic – the ability to get out of our own way!

Escaping Groundhog Day Management – Part VI (Discipline)

When we realize how little we can accomplish on our own and recognize the tremendous contributions others have made to our success, it’s easier to move beyond a “me” focus.