Should I hire a whole bunch of part time salespeople?

A brand new commercial cleaning business owner wants to “blast” his sales area with a focused short-term team. Good idea? Steve and Chuck give feedback.

Analyzing each complaint will “tune up” your company

A complaining customer is just a wake up call to “tune up” your company. But before you can make these positive changes you need lots of “Why, When, Where, What and HOW?” answers.

Escaping Groundhog Day Management – Part VII (Discipline)

We’ve discussed the first two sub-categories of discipline: 1) The ability to execute and 2) to hold yourself accountable. Now let’s finish up with this last characteristic – the ability to get out of our own way!

Escaping Groundhog Day Management – Part VI (Discipline)

When we realize how little we can accomplish on our own and recognize the tremendous contributions others have made to our success, it’s easier to move beyond a “me” focus.