How to STOP ‘Customer Erosion’!
Cultivate residential contract maintenance programs to maintain cash flow and capitalize on your marketing efforts. Keep those customers!
repeat carpet cleaning customers
Why (and how to) remind your clients who you are!
If you don’t remind your clients who you are, nobody else will. Stay in front of your clients with theses tips for future sales and referrals too.
Take action now to make your receivables easier!
It is YOUR money! So stop feeling guilty about asking for it. Steve shares a key technique to stay on top of your receivables!
How to create repeat customers
Repeat customers are the goal of any efficient business. What is your first step in creating repeat sales? Steve shares an often overlooked answer.
The pre-paid “Stay Beautiful” maintenance program for residential carpet cleaning
Are you tired of being beat up by the “Great Recession”? Are your customers increasing their times between cleanings and/or having less done when they do call you? Many of our SFS members have implemented the “Stay Beautiful” residential “service contract” which guarantees your customer beautiful carpets forever AND they report great results. Download this FREE Special Report …
Please… look “downstream”!
Take full advantage of your customers income potential. Here is how!
Don’t let ’em get away without a fight!
Want to reduce your marketing cost and increase repeat sales? Calculate your customer lifetime value and you will get motivated for customer service.
Use this residential maintenance program for “guaranteed” clients!
Small companies can enjoy large monthly cash injections thanks to a successful residential maintenance program. Boost your cash flow with “Stay Beautiful”.
Forward Scheduling fills your schedule a year in advance!
Forward Scheduling increases your customer’s cleaning frequency AND boosts your bottom line? We offer 4 tips to increase your repeat customers.
How could your carpet cleaning customer forget about you?
You did a great job but you never heard from your customer again! Here’s 4 tricks to not let the customer forget about you.
Why (and how) to get repeat business …
Repeat business boosts your sales at a discounted marketing cost to you. Steve offers 3 tips to make it happen.
How can I avoid “wacko” clients after buying a carpet cleaning business?
A new carpet cleaning business is concerned that every customer will be off their rocker. See Steve’s reply …
Avoiding NEGATIVE “Moments of Truth”
The best, fastest and by far cheapest way to grow your business? Develop delighted Customer Cheerleaders who preach your praises to everyone they meet.
How to learn from customer complaints
This Customer Concern Follow-up Sheet will salvage the customer while providing valuable feedback for your company.
Offer Priority Appointments to “lock in” your clients!
Increase your client’s cleaning frequency with “Forward Scheduling” and your profits will soar!