The WHY and HOW of fixing a complaint QUICKLY and CHEERFULLY!

Fixing complaints is more about good communication than it is about your technical cleaning skills. To turn a bad situation into a positive Moment of Truth you need to do more than just remove the spot. Here’s how to fix the REAL issue …

Checklist: Does your cleaning website include these five features?

Here are 5 simple tactics to get your best online marketing return. Tweak your current restoration and/or cleaning website with these often overlooked tips.

How to skillfully pitch your commercial carpet cleaning services

Preparation is key to any sales presentation. What tools are required for making the big sale in commercial carpet cleaning? What should be avoided? Bill Yeadon offers his insights to closing the BIG sale.