Personal hygiene wins Cheerleaders
Make your employee’s first impression on the homeowner a positive one.
professional
Big Brother is watching…
Hidden cameras, intercoms, even an open window can all lead to BIG negative Moments of Truth. Keep things on the straight and narrow by reminding your people that they are constantly being observed,
What’s on YOUR phone?
Listen carefully to your voice mail message through your prospective customer’s ears.
“Card” your new employee immediately
You’ve invested a lot finding, interviewing and hiring a new employee. Now help them to feel like part of your family….
The Three “A’s” – #1 Ability
Chuck Violand is sure you know HOW to perform the work you offer. The real question is, how can you communicate your expertise to your customers? Check out these recommendations.