Whether you perform a separate Pre-Inspection or do a ‘walk-through’ with the customer just before cleaning you must set your client’s expectations during the initial phone call, text, email, etc.
Stop ‘barging in’ on people on the phone without ‘knocking’! instead, use this ‘Courtesy Question’ to get permission first!
Listen carefully to your voice mail message through your prospective customer’s ears.
Take the FEAR out of your customers winter cleaning when you follow these winter safety procedures.
Instead of meekly giving up when your prospect says, “Let me check with my husband/ wife/ boss” etc. you reply…
Need work fast? Grab previous customers attention (and money!) without appearing “desperate”.
Your callers don’t want to wait for a return call. So in your phone message you must “sweeten the pot”! Here is how to do it…
The dreaded question of “how much?” meets it’s match in this Special Report.
Does a residential cleaning preinspection save money or waste money? Consider these advantages for pre-inspecting new clients.
Keep BOTH options open by asking your caller “Qualifying Phone Questions”
IF your client has “clearly defined expectations” you will never be accused of being a “bait and switch” guy! Here is how to get there …
Making the Cheerleader is your prime objective but if you don’t get paid it doesn’t feel quite so good!
What are “Valid Business Questions”? Steve gives sample questions to help you build confidence with the customer and make the sale.
Steve agrees with healthy debate between cleaning and restoration professionals. However arguing cleaning methods is not a good idea. Here’s why…
A huge problem for any service provider is clients forgetting/ blowing off appointments. Schedule these tasks for your office staff …