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Don’t you just hate the over-the-phone “how much” question?I know I did.
My internal conflict of needing to make the sale but wanting to strangle the price shopper on the end of the line drove me to perfect my response.
In the following report you can find the following:
- Why “price” is not really that big of a factor for most customers-
- So why do people bother asking about price?
- Really good reasons for you and your office staff to use a Phone Answering Format
- The tested-and-tweaked Phone Format that worked for me and is working for cleaners all over the world
The chances of people ceasing from asking about price are slim. Why don’t you give this format a whirl? It just might help your blood pressure!
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After reading this, I have along way to go, and I will be in contact with you a lot
Thanks again, Steve!
We’re using this and the information from my SFS week years ago, along with the new online training, to do some phone and sales training.