One California carpet cleaner wants to know if he could be sued in a house break-in where supposedly the thieves targeted the home after seeing the door hanger outside. Hmmm … good question! Where do you folks come up with this stuff! Steve takes the query and runs with it …
First impressions are lasting impressions. These three front-door-step Positive Moments of Truth break the ice with the homeowner and boost your carpet cleaning technician’s confidence.
After having thoroughly impressed the customer with your cleaning and service skills, it is now time to lay the ground work for a future relationship. What better way than with a gift that “keeps on giving”?
Need work fast? Grab previous customers attention (and money!) without appearing “desperate”.
If you don’t remind your clients who you are, nobody else will. Stay in front of your clients with theses tips for future sales and referrals too.
“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to boost your work efficiency.
Repeat customers are the goal of any efficient business. What is your first step in creating repeat sales? Steve shares an often overlooked answer.
Getting your foot in the door can be tough. Making the sale can be even tougher. Wouldn’t it be nice if there was a step by step guide on how to inspect your customer’s home and sell your services efficiently on a regular basis. We present the latest SFS Special Report: Carpet Cleaning Inspections That Sell!
You did a great job but you never heard from your customer again! Here’s 4 tricks to not let the customer forget about you.
In business you can feel good about generously giving to others and yet ALSO be well-compensated in return. It’s called reciprocity.
Use personalized carpet spotter bottles to attract new customers at people’s place of business.
Creating Customer Cheerleaders is all about how they feel about YOU … not the work. Value Added Service is based on little details. For example…
Reciprocity just means you do something nice for someone without explicitly requiring they return the favor.
Steve shares the fastest, simplest, cheapest (but not the easiest) way to get more jobs.
Steve shares the many benefits of giving a free Lifetime Spotter bottle to every client. Plus giving away Lifetime Spotter means you’ll almost never make a free spotting call on your 12 Month “Spot and Spill” Warranty Scotchgard customers!